Job Description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Key Responsibilities:
The Account Executive will be responsible for driving revenue growth by selling Genesys CCaaS solutions to both existing and new customers within the Western India region. This role involves a mix of account management, upselling/cross-selling to existing clients, and new logo acquisition. The ideal candidate will have a proven track record of success in selling complex software solutions, preferably within the contact center or unified communications space. They should be a highly motivated and results-oriented individual with excellent communication, negotiation, and relationship-building skills.
Responsibilities:

• Sales Strategy and Execution:

• Develop and execute a comprehensive sales strategy to achieve revenue targets within the assigned territory (Western India).
• Identify and qualify new business opportunities through proactive prospecting, networking, and lead generation activities
• Manage the full sales cycle, from initial contact and needs assessment to proposal development, negotiation, and deal closure.
• Account Management & Growth:

• Build and maintain strong relationships with key stakeholders at existing customer accounts.
• Identify opportunities for upselling and cross-selling Genesys CCaaS solutions to expand our footprint within existing clients.
• Ensure high levels of customer satisfaction and retention by providing exceptional account management and support.
• New Logo Acquisition:

• Identify and target key prospects in the Western India market, focusing on specific verticals (e.g: Ecomm, Healthcare, Retail, GCC, Tech).
• Conduct in-depth needs analysis to understand customer challenges and requirements.
• Develop and present compelling value propositions that showcase the benefits of Genesys CCaaS solutions.
• Product Expertise:

• Maintain a deep understanding of Genesys CCaaS solutions, including features, functionality, and competitive differentiators.
• Effectively communicate the value proposition of our solutions to both technical and business audiences.
• Collaboration & Reporting:

• Collaborate with internal teams (e.g., Solution Consulting, marketing, Business Development, professional services) to ensure customer success.
• Provide accurate and timely sales forecasts and reports to management.
• Maintain accurate and up-to-date records of all sales activities in the CRM system.

Qualifications:

• Experience:

• Bachelor's degree in a relevant field (e.g., Business Administration, Sales, Marketing).
• 8+ years of experience in Field sales, with a proven track record of success in selling complex high value software solutions.
• Experience selling CCaaS, contact center solutions, or unified communications is highly preferred.
• Experience in the Western India market and a strong understanding of the local business landscape.
• Skills:

• Excellent communication, presentation, and interpersonal skills
• Strong negotiation and closing skills
• Ability to build and maintain strong relationships with customers and internal stakeholders.
• Proven ability to manage the full sales cycle, from lead generation to deal closure.
• Strong business acumen and understanding of customer business needs.
• Self-motivated, results-oriented, and able to work independently.
• Proficiency in CRM systems (e.g., Salesforce).
• Attributes:

• Hunter mentality with a passion for driving new business.
• Customer-centric approach with a focus on building long-term partnerships.
• Ability to work in a fast-paced and dynamic environment.
• Strong work ethic and a commitment to achieving results.

Preferred Qualifications:

• Master's degree in Business Administration (MBA).
• Existing network of contacts within the Western India business community.

Location :
Mumbai
#LI-AR2
#LI-Hybrid
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit .
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at .
You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation--such as application follow-ups or resume submissions--may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.