Job Description

About Delta Air Lines
About the Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune's Top 50 Most Admired Companies list. The company's strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME's inaugural list of the "World's Best Companies," coming in at No. 12 - the only U.S. airline in the top 155. TIME's award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Delta's people-first culture continues to be recognized, earning the airline a spot on Fortune's 100 Best Companies to Work For list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on Fast Company's list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About the Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.

About Delta Tech Hub:
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
KEY RESPONSIBILITIES:

• Perform comprehensive manual and automated accessibility audits and assessments of our digital products, websites, and applications, identifying potential barriers and suggesting improvements to meet relevant accessibility standards.
• Review design files (e.g., Figma, Adobe XD) to identify accessibility issues before development.
• Develop and implement accessibility policies and guidelines, staying up to date with the latest accessibility regulations (e.g. WCAG, ADA, EU Accessibility Act) and industry best practices.
• Collaborate with cross-functional teams, including other accessibility specialists, developers, designers, content creators, and product managers, to ensure accessibility considerations are integrated into the development lifecycle from the early stages.
• Monitor and assess ongoing compliance with accessibility standards and regulations, recommending actions to address any non-compliance issues.
• Champion the importance of accessibility internally and externally, advocating for accessibility as an integral part of our organization's values and mission.

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):
Qualification:

• A bachelor's degree in business, Technology, Human-Computer Interaction

Work Experience:

• 3+ years of experience in implementing tools, processes, and procedures to enforce web and mobile application accessibility standards.

Technical competency:

• In-depth knowledge of accessibility guidelines (WCAG, ADA, Section 508) and assistive technologies (Screen Reader Testing and Keyboard Navigation Test, JAWS, NVDA, AXE, WAV or any similar tools) used by individuals with disabilities.
• Proven experience in conducting accessibility audits, creating remediation plans, and implementing accessibility standards in various digital environments.
• Strong verbal and written communication skills, with the ability to convey complex accessibility concepts to diverse stakeholders.
• Ability to collaborate effectively with multidisciplinary teams and foster an inclusive and supportive work environment. Work with UX designers, developers, QA testers, and product managers.
• Strong problem-solving skills to identify and address accessibility challenges in creative and efficient ways.
• A genuine passion for advocating for users with disabilities and a user-centric approach to accessibility solutions.
• Inclusive Design Principles: Ability to design for visual, auditory, motor, and cognitive disabilities.
• Documentation & Reporting: Maintain clear records of accessibility issues and remediation steps.
• Legal & Regulatory Knowledge: ADA, Section 508, AODA, and other regional laws. [ada.gov]

Behavioral Competencies:

• Ability to produce high quality results, work in a collaborative environment by embracing diverseperspectivesand with a solution-based approach.
• Adapt communication clearlyandconcisely based on team dynamics andexpressesthoughts & ideas effectively.
• Ability to engage effectively with peers and stakeholders to build trustandreliable working relationships.
• Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.
• Inquisitive to understand customerandbusiness expectations while creating value addition on technical solutions.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):

• Previous retail and e-commerce experience is highly desirable.
• Familiarity with design systems and accessible component libraries.
• Experience with HTML, CSS and JavaScript.
• Experience with Agile Methodologies.
• Familiarity with tools such as QTest and Agility.
• IAAP CPACC or WAS certification.
• Experience with automated accessibility testing frameworks.
• Knowledge of airline industry digital platforms and customer experience requirements.

ID: DELEC04

Skills Required