Job Description

Academic Counsellor (Telecalling)

Job Summary

We are seeking a motivated and student-focused

Academic Counsellor (Telecalling)

to guide prospective students through academic programs and convert inquiries into enrollments. The role involves counseling students over calls, understanding their educational needs, and helping them make informed decisions about courses and career paths.

Key Responsibilities

Make outbound calls and attend inbound calls from prospective students and parents Counsel students on available courses, eligibility, fees, and career prospects Understand student requirements and recommend suitable academic programs Follow up on leads and maintain accurate records in CRM systems Achieve weekly and monthly enrollment targets Address student and parent queries professionally and empathetically Coordinate with the admissions and marketing teams for lead updates Ensure a positive experience for all prospective students
Required Skills & Qualifications

Graduate or postgraduate in any discipline Proven experience in telecalling, academic counseling, or sales (preferred) Excellent communication skills in English and local languages Strong persuasion and negotiation skills Ability to handle objections and close enrollments Basic computer knowledge and familiarity with CRM tools
Preferred Qualifications

Experience in the education or EdTech industry Knowledge of academic courses, entrance exams, or career counseling Ability to work in a target-driven environment
Soft Skills

Student-centric approach with strong listening skills Confident, positive, and result-oriented attitude Time management and organizational skills Ability to work independently and as part of a team
What We Offer

Fixed salary plus performance-based incentives Training and career growth opportunities Supportive and collaborative work environment
Job Types: Full-time, Permanent

Pay: ₹16,005.80 - ₹25,438.09 per month

Work Location: In person