to join our team. The ideal candidate will not only guide students and parents but also support team operations, monitor telecalling activities, and handle essential administrative tasks.
Key ResponsibilitiesStudent & Parent Counselling
Provide academic counselling to students and parents to help them choose suitable courses or programs.
Understand student goals, challenges, and interests to offer personalised guidance.
Conduct counselling sessions via phone, video, or in person.
Guide students through the admission and enrollment process.
Team & Process Monitoring
Monitor the performance of the telecalling team and ensure targets are met.
Review and evaluate call recordings to ensure quality and professionalism.
Provide feedback to telecallers and recommend improvements where required.
Assist in training the team on communication standards, CRM usage, and counselling approaches.
CRM & Administrative Duties
Maintain accurate and up-to-date records in the CRM system.
Track inquiries, follow-ups, and conversions consistently.
Coordinate with the admissions/sales team to strengthen student engagement.
Support day-to-day administrative tasks, documentation, and reporting.
Ensure smooth functioning of counselling operations and communication workflows.
Required Skills
Strong communication and interpersonal skills.
Good listening ability and empathy when dealing with students and parents.
Ability to monitor team performance and give constructive feedback.
Basic understanding of academic programs and career pathways.
Familiarity with CRM tools (preferred).
Good organisational and administrative skills.
Qualifications
Bachelor's degree in any discipline.
Minimum 1 year of experience in academic counselling, telecounselling, or related roles.
Experience in education, training, or edtech sectors is an advantage.
Job Types: Full-time, Permanent
Pay: ?20,000.00 - ?30,000.00 per month
Work Location: In person
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