Job Description

We are looking for enthusiastic

fresh graduates

to join our Semi Voice Process team. This role involves

70% non-voice (back-end operations, email/chat support, data handling)

and

30% voice (customer interaction over calls)

. The candidate should be flexible to work in rotational shifts and be eager to learn.

Key Responsibilities:

Handle customer queries through

chat, email, and voice support

. Provide accurate and timely information/solutions to customers. Document and maintain customer interaction records. Ensure high levels of professionalism and empathy in all interactions. Work collaboratively with the team to meet process targets and SLAs.

Desired Candidate Profile:

Freshers are welcome

(any graduate/undergraduate with good communication skills).

Male candidates preferred

(due to rotational shift requirements). Basic computer knowledge (MS Office, typing, internet navigation). Good written and verbal communication skills in English. Flexibility to work in

24/7 rotational shifts

. Quick learner, positive attitude, and good team player.

Benefits:

Opportunity to start your career in the

BPO/ITES industry

. Exposure to both voice and non-voice processes. Training and mentoring provided. Growth opportunities within the organization.
Job Types: Fresher, Contractual / Temporary
Contract length: 12 months

Pay: ₹14,000.00 per month

Work Location: In person