Handle semi-voicecalls (customer support + basic voice interaction).
Respond to customer queries via calls, emails, and chats.
Ensure timely and accurate resolution of customer issues.
Maintain quality and customer satisfactionin interactions.
Process & Team Coordination
Assist in supervising day-to-day process tasks.
Ensure team members meet performance targetsand quality standards.
Report updates to senior management.
Monitor workflow and assign tasks when needed.
Digital Marketing Support
Support basic digital marketing-related activities (like posting on social media, tracking campaign performance, assisting with content updates). (Based on typical entry-level expectations)
Help with lead generation activities and digital communication support.
Track digital metrics and prepare simple reports.
Team Lead - Semi Voice Process / Digital Marketing Process Associate
Location:
Coimbatore
Shift:
Day Shift
Job Type:
Full-Time, On-Site
Salary:
?15,000 per month + Performance Incentives
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
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