Job Description

Experience : ( 0 - 3 ) Years of Experience

:

The Non Voice Process executive is responsible for addressing customer inquiries through non-voice channels such as email, chat, and social media. This role requires excellent written communication skills, attention to detail, and the ability to resolve customer issues efficiently. It is essential to provide a high level of customer satisfaction while adhering to company policies and procedures.

Respond to customer inquiries via email, chat, and social media. Resolve customer issues in a timely and efficient manner. Maintain accurate and detailed records of customer interactions. Follow company policies and procedures while handling customer queries. Collaborate with other team members to improve customer service processes. Provide consistent and reliable information to customers. Identify and escalate complex issues to the appropriate department.
Job Types: Full-time, Permanent

Pay: From ?15,000.00 per month

Benefits:

Provident Fund
Work Location: In person