Job Description

Designation- Seller operations Agent (Blended Process)
Working Days - Five (Saturday- Sunday Fixed off)
Timings- 9:00 AM to 6:00 PM / 12:30 PM to 8:30 PM (rotational as per process)
Salary- 25K CTC plus additional benefit in the form of Bonus/Incentives (based on the performance).
In-hand salary- 20,943/-Perks- Breakfast and Lunch provided.Selection Criteria -- Candidate must be a Graduate of a recognized University/College.
- Candidates should have a minimum of one year of sales, technical, product, and customer support experience.
-Fresher can also apply.
-Candidates must have computer savvy (knows their way around an e-commerce platform, able to use a smartphone and laptop)
- Impeccable communication and confidence in written interactions (English). Candidates should be able to interject their personalities while communicating without sounding unprofessional.
- A positive and "people first" attitude. You take on new challenges with a smile, even under pressure.
- Strong organizational skills with a fine-tuned attention to detail. Candidates should manage their time well and never miss an email.
- Experience with support software and CRM tools would be preferred.
- Confidence in user education and sales.
Interview rounds- Three rounds (HR, Email assessment and Manager Round)
Note- Written assignment could be an elimination round.About the Role

• You will be responsible for working directly with the Seller Team. You will be responsible

for handling the end to end process from client acquisition till supporting Etsy sellers
through email/chat and voice line of business.

• You will contribute to team effort by accomplishing related results as needed.
• You will work directly with their team leads and senior partners to provide feedback on

improving support experiences and agent processes.

• You will be responsible to handle queries or support potential Etsy sellers with their on boarding.

About You

• You must be a graduate from a recognized University/College.
• You have a minimum one-year sales, technical, product, and/or customer support

experience.

• You are a computer savvy (knows their way around an e-commerce platform, able to use

a smartphone and laptop)

• Impeccable communication and confidence in written interactions (English). You can

interject your personality when communicating without sounding unprofessional.

• A positive and "people first" attitude. You take on new challenges with a smile, even

under pressure.

• Strong organization skills with a fine-tuned attention to detail. You manage your time well

and never miss an email.

• Experience with support software and CRM tools would be preferred.
• Confidence in user education and sales.

Job Type: Full-timeSalary: ?20,943.00 per monthBenefits:

• Food provided

Schedule:

• Rotational shift

Supplemental pay types:

• Performance bonus

COVID-19 considerations:
noAbility to commute/relocate:

• C-4, RIICO Mansarovar, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 1 year (Preferred)