Job Description

Ensure hotel is patrolled on a regular basis.


Ensures all hotel entrances are locked and unlocked as per hotel policy.


Maintains hotel key management procedures, and ensures that all keys are accounted for.


Closes down food and beverage outlets each night.


Ensures all meeting and exhibition rooms are secured.


Completes daily security log, including pertinent information from the shift.


Orients employees to the department and hotel and provides on-the-job training on job responsibilities.


Prioritises and assigns work.




Provides feedback to the employee and Department Manager on the employee's work performance of job responsibilities.


Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience


Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems


Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis


Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction




Performs other duties required to provide the service brand behavior and genuine hospitality


Ensure that all employees follow safety rules and procedures.




Takes corrective action where required to improve safety of the work areas.


Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.


Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.


Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.




At all time projects a favourable image of Brand to the public.

REQUIREMENTS

Minimum of one - three years work experience in the hotel industry in Security


Minimum one year supervisory experience preferred


High School Degree required, Bachelor's degree preferred


Able to resolve conflicts guests, supervisor and employee


Able to collaborate effectively with other hotel employees and managers to ensure teamwork


Advance knowledge of local security regulations


Excellent organizational skills




Good oral and written communication skills


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