Job Description

Supervises and participates in maintaining constant surveillance of the entire hotel to detect potential sources of security problems, safety hazards and fire hazards:

\xc2\xa7 Ensure hotel is patrolled on a regular basis.

\xc2\xa7 Ensures all hotel entrances are locked and unlocked as per hotel policy.

\xc2\xa7 Maintains hotel key management procedures, and ensures that all keys are accounted for.

\xc2\xa7 Closes down food and beverage outlets each night.

\xc2\xa7 Ensures all meeting and exhibition rooms are secured.

\xc2\xa7 Completes daily security log, including pertinent information from the shift.

Handles complaints, investigates and thoroughly reports on customer or employee injuries, workers compensation claims, thefts, assaults, lost property, car accidents, loud parties, vandalism and other customer complaints as necessary:

\xc2\xa7 Takes appropriate action on hotel cleanliness issues and general hotel services.

Maintains responsibility for handling any emergency that would require partial or complete evacuation of the hotel in instances such as fire, armed robbery, severe injuries, power failure or bomb threats as necessary.

Provide employees with the information needed to perform their job effectively:

\xc2\xa7 Orients employees to the department and hotel and provides on-the-job training on job responsibilities.

\xc2\xa7 Prioritises and assigns work.

\xc2\xa7 Provides feedback to the employee and Department Manager on the employee\xe2\x80\x99s work performance of job responsibilities.

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

\xc2\xa7 Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience

\xc2\xa7 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

\xc2\xa7 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

\xc2\xa7 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

\xc2\xa7 Performs other duties required to provide the service brand behavior and genuine hospitality

Maintain safe working conditions within the department and the Hotel:

\xc2\xa7 Ensure that all employees follow safety rules and procedures.

\xc2\xa7 Takes corrective action where required to improve safety of the work areas.

Adhere to hotel\xe2\x80\x99s policies and procedures:

\xc2\xa7 Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.

\xc2\xa7 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

\xc2\xa7 Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.

\xc2\xa7 At all time projects a favourable image of Brand to the public.

Radisson