Job Description

About The Company:

ARA\'s client is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and all powered by the world\'s largest network of Advanced Technology and Intelligent Operations centres. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

The Role:

Security Operations Center (SOC) Operator-

The SOC Operator will be responsible for assessing, analyzing, and responding toincidents related tosafety and security for the APAC region. The role requires daily useof tools/systems (e.g., access control, video management, risk feeds) to detect impactto client\xe2\x80\x99s people, products, property, or brand image and alert the appropriateresponse stakeholders. Specifically, incidents may range from extreme weatherconditions, political instability, crime, terror, civil unrest, and other personnel issues. Inaddition, the Operator will be responsible for customer service tasks to provide criticalinformation and assistance to travelers, static employees, and potentially third parties.This role will be based in Pune, Maharashtra and reports to the SOC Shift Supervisor.

Key Responsibilities:

• Monitor and operate security systems including access control and CCTV, along with environmental monitoring and mass notification systems.
• Respond quickly and initiate action related to alarms, phone calls, and environmental monitoring and alerting systems
• Notify, assist, and direct external emergency personnel and internal resources as necessary
• Dispatch security officers or law enforcement personnel for alarm response, calls for service, and emergency situations
• Execute protocols and communicate at all levels across the APAC region to employees, site security leads, safety &securitystaff, or contracted officers as needed
• Manage information flow to and from an incident
• Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports
• Ensure all forms of communication, such as e-mails, phone conversations, and client interactions, are conducted in a courteous and professional manner, confidentially, and documented appropriately
• Coordinate with client\xe2\x80\x99s Corporate Security regional leads on incident detection and management
• Coordinate with client\xe2\x80\x99s Corporate executive protection leads on incident detection and management
• Ensurethat complete and accurate information is entered into the incident management system
• Utilize and execute protocols and standard operating procedures to effectively manage global incidents.
• Monitor travel safety and security of the company\'s staff
• Maintain situational awareness of current global current events.
• Monitor and respond to global alerts and events affecting company facilities and employees providing immediate information and assistance as needed
• Initiate mass communication notifications as required
• Notify leadership of events affecting business operations and employees
• Ensure proper handling of highly confidential information.
• Perform other duties assigned by supervisors related to security and safety.

Skills Required:

• Experience identifying anomalies in a physical environment and performing first-line investigations
• Experience with emergency response protocols & processes
• Minimum 1-year experience in a Security Operation or Command Center role
• Bilingual (English/Hindi)
• Experience with CCTV/video management and access control systems such as Genetec video solutions or CCure 9000
• Experience with protective intelligence monitoring tools

Qualifications & Experience:

• Education qualification: Any Graduate
• Minimum 4-6 Years Experience in Security Operations Center (SOC) Operator

Required Skills Security Operation Center, SOC, Command Center, Access Control, Intrusion Detection

Educational Qualification Any Graduate

Jul 06, 2023

Pay Rate

8 - 14 INR Per Annum

4 - 6 Years Exp.

1 Vacancy

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