Job Description

Company Description

Novotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport. The hotel features 292 rooms and suites in the Premier Floor with WiFi access, along with a restaurant, a bar, a beautiful outdoor swimming pool and meeting rooms accommodating up to 400 guests covering a total area of 7 acres. The major access routes are National Highway 7 (from the west) and Srisailam SH (from the east).

GENERAL INFORMATION

Address - Rajiv Gandhi International Airport, Shamshabad, Hyderabad, Telangana, India, Pin -500108


Telephone number: +91 (0) 40 6625 0000


Website: https://all.accor.com/hotel/6687/index.en.shtml

Primary Responsibilities

Supervise, instruct and coordinate the activities of Security Associates. Monitor and arrange shift activities according to schedule requirements and team availability. Ensure all personnel are present & have assumed their duties. Continuously monitor & oversee the operations. To be thoroughly familiar with the entire property & cognizant of the areas and functions likely to require attention by the Security Associate. Serve as a principal source of information on rules and procedures governing security and parking operations. Ensure compliance with established rules and regulations. Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.

People Management

Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure that the team is trained on all safety provisions. Motivate and develop the team to ensure smooth functioning of the department and promote teamwork.

Operational Management

Keep the Safety & Security Manager informed of any noteworthy incidents or conditions, disciplinary problems or any information deemed helpful to the performance of the Security Department. Oversee the work of all employees and ensure that areas are being properly patrolled. Frequently check fire and security systems for proper operation. Be able to troubleshoot security system and retrieve necessary information. Operate and monitor control panels, alarms and related security equipment. Identify and report operational problems and hence initiate corrective action and assist with diagnosis and correction of the problems. To inspect the various security posts To frisk any employee for security purpose. ( All male employee to be frisked by male guards and lady employees to be frisked by lady guards only) Patrol the assigned area & check for suspicious occurrences and also ensure that the parking rules and regulations are enforced. To provide work guidance, instruction, or orientation to the Security Associates. To handle guest complaints. Ensure to alert the police, ambulance and/or fire service when necessary. Ensure to abide by the mission statement of Novotel Hyderabad Airport. Handle additional responsibilities as and when delegated by the Management.

Qualifications

Profile

Knowledge and Experience

Secondary / High school education / Graduation Certificates in National Skills Recognition System, CPR, First Aid Management and Basic Fire Fighting will be advantageous Minimum 2 - 3 years of relevant experience in a similar capacity Good reading, writing and oral proficiency in English language No criminal record

Competencies

Good communication skills Must be able to maintain confidentiality at all times Honest with a high level of integrity Ability to remain calm and react fast to situations Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all times

Additional Information

Profile

Knowledge and Experience

Secondary / High school education / Graduation Certificates in National Skills Recognition System, CPR, First Aid Management and Basic Fire Fighting will be advantageous Minimum 2 - 3 years of relevant experience in a similar capacity Good reading, writing and oral proficiency in English language No criminal record

Competencies

Good communication skills Must be able to maintain confidentiality at all times Honest with a high level of integrity Ability to remain calm and react fast to situations Ability to work effectively and contribute in a team Self-motivated and energetic * Must be well-presented and professionally groomed at all times