Job Description

Prime Function:

• Supervise, instruct and coordinate the activities of Security Associates.
• Monitor and arrange shift activities according to schedule requirements and team availability.
• Ensure all personnel are present & have assumed their duties. Continuously monitor & oversee the operations.
• To be thoroughly familiar with the entire property & cognizant of the areas and functions likely to require attention by the Security Associate.
• Serve as a principal source of information on rules and procedures governing security and parking operations.
• Ensure compliance with established rules and regulations.
• Any matter which may affect the interests of Novotel should be brought to the attention of the Management.

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

• Ensure that the team is trained on all safety provisions.
• Motivate and develop the team to ensure smooth functioning of the department and promote teamwork.

• Prior relevant experience of 2 - 5 years.
• Ability to drive change and look for operational efficiencies across the network
• Exceptional management and Motivational skills.
• Able to work under pressure and meet deadlines
• Strong leader with the ability to guide, coach, motivate and exhibition.

• Opportunity to develop Career.
• A Bienvenue card-offering a special staff rate at our hotels.
• Be part of global community in hospitality industry.