Job Description

Job Responsibilities .Conducts regular manager and departmental staff meetings to ensure an effective two-way communication process is followed. .Attends all Mancom and other hotel meetings as and when required. .Co-ordinates with the concerned de

Job Responsibilities .Conducts regular manager and departmental staff meetings to ensure an effective two-way communication process is followed. .Attends all Mancom and other hotel meetings as and when required. .Co-ordinates with the concerned department HOD to periodically review the equipment condition to check its efficiency and if a replacement is required. .Walks through all areas regularly to note and immediately rectify operational flaws if any. .Assists in liasion with Government Agencies. .Identifies locations for placement of cameras, guards, scanners, illumination and conduct random inspection at the entry & exit points to check for appropriate documentation & compliance to security guidelines. .Monitors activities at the main porch, valet parking, bomb check of cars. .Incharge of the overall security of the hotel. .Interacts with contract agencies for drafting, renewal of contracts and coordinate with Human Resources & Finance for the same. .Forms crisis management teams for responding to emergencies. .Plans for any VIP arrivals or large functions in terms of placement of manpower and equipment. .Condcuts random checking to esnure the user IDs and passwords are not misused and the same is deleted for any staff that has moved out of the hotel. .Reviews guest feedback on TrustYou (Guest Email Feedback System) and on Social Media Platforms and ensures appropriate corrective action is taken. .Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. .Reviews arrival list every day and ensures guest preferences of repeat guests, VIPs, Inner-circle and Chambers Members are communicated and delivered by the concerned departments. .Maintains regular contacts with corporate and individual guests, government officials, police officers and build strong relationships with them. .Sets guidelines for the process of Lost & Found and ensure the same is followed. .Addresses the customer complaint stratification periodically to identify areas of improvement and implement changes in product or processes. .Reviews audit findings - Safety/Hygiene and TPAM (Taj Positive Assurance Model) and takes corrective measures to ensure full compliance. .Ensures compliance to mandatory license (Fire /Police/Elevator). .Prepares the internal audit checklists as per the IHCL Safety Guidelines. .Adheres to all departmental legal compliances. .Identifies risks and develops HIRA (Hazard Identification and Risk Assessment). .Adheres to roles and responsibilities pertaining to safety as defined by the hotel from time to time as per the PCM (Progressive Consequence Management) SOP and IMBC (Incident Management and Business Continuity). Job Requirements Graduation in any discipline. NCC certificatied. Preferably with Marshal Arts and sports. Certification from Goa State Fire Force or from Government fire department.