Job Description

What you will be doing:

• To safe guard all guests, visitors, employees and their property when in the premises.
• Analyze the various problems confronting the Security Department & develop solutions.
• Design & develop techniques to prevent or minimize waste, theft or pilferage.
• Adhere to the Standard Operating Procedures & ensure the same by the security team.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Motivate and develop staff to ensure smooth functioning of the department.
• Ensure that the team is trained for all safety provisions.
• Ensure correct maintenance of all equipment in conjunction with the Chief Engineer & stay abreast of technological advances in surveillance & safety equipment.
• Submit Annual Security Operations & Capital budgets
• Ensure that Daily Activity Report reflects a true account of all security activities that take place during the day.
• Ensure to offer special protection to VIPs and Government Dignitaries.
• Ensure to have thorough knowledge of the laws of arrest, search and seizure and also with the investigation techniques in case of an inquiry.
• Ensure that fire prevention and safety procedures are maintained in all areas of the Hotel
• Liaise with local Police, Fire Brigade and other Government agencies and maintain public relations with them to ensure their complete co-operation.
• To handle guest complaints pertaining to security.
• Any matter which may affect the interests of ACCOR should be brought to the attention of the Management.

• Prior experience of minimum 2 years in similar job role in hospitality is preferable.
• Possess extensive knowledge with regards to Loss Prevention & Security procedure & practices.
• Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.
• High on Integrity, is self-motivated, high on energy and passion for the job
• Able to work under pressure and meet deadlines.

• Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness and cultural awareness.
• Ability to accept responsibility
• Ability to enhance organizational performance
• Ability to clearly delegate tasks and responsibilities
• Ability to think strategically, inductively and creatively

• Opportunity to develop your talent and grow within your property and across the world!
• Learning programs through our Academies

• A Bienvenue Card – offering a special staff rate at our hotels