Job Description

Title: Security Incident Manager

Location: Bangalore, Hyderabad, Pune, Mumbai and Chennai

Shift: Morning Shift

Experience: Min 3+ years of relevant experience in Security Incident Management, Remedy ticketing systems



Role Description

The Incident Management is member of the CGI Global Security Operations Center Security Operations team.




As an Incident Manager, you are part of a dynamic team that works to ensure efficient and timely coordination of security events. The Incident Manager is responsible for the assignment, follow up and closure of security incidents assigned to the GSOC. This position offers flexible work hours, experience with multiple industry leading security tools and exposure to CGI upper management. The Incident Manager demonstrates an in-depth understanding of Incident management. In addition, this position requires the ability to communicate, in both verbal and written forms, technical information in a non-technical manner.

Key Responsibilities



Triage security incidents assigned to GSOC Review and reassign security incidents requiring action from technical teams external to GSOC Manage unresolved severity 1, 2 and 3 security events and incidents in a timely manner until resolution Provide regular updates to Global Security team and business management Coordinate technical conference calls to facilitate resolution of security incidents Monitor actions to investigate and remediate security incidents in systems and services Assist with and coordinate the implementation of agreed upon remedies and preventative measures Accurately document overall progress and resolution of security incidents Identify gaps and propose improvements on day to day security incident handling processes



Education



Any IT or Cyber Security degree is an asset



Certifications



ITIL Certified is an asset EC-Council Certified Incident Handler certification is an asset SANS Certified Incident Handler (GCIH) certification is an asset



Experience

The candidate should have expertise and experience (3+ years) in at least two of the following areas:




Incident Management Security Incident Management Experience with Remedy ticketing systems Knowledge of IT Service Management with specific emphasis on Incident Management 5 to 7 years of experience in an IT or Security support environment (SOC, helpdesk, network/server administrator, etc.)



Key Skills and Competencies



Excellent English communication skills, both written and oral Strong leadership skills along with strong analytical skills Strong Organizational skills Attention to detail Ability to operate with minimal supervision including the capability to prioritize incidents Availability to work flexible hours during the day (between 7 am and 6 pm) Availability to participate in on-call rotation Ability to convey complex topics in a clear non-technical manner Comfortable speaking with senior management

Your future duties and responsibilities

Required qualifications to be successful in this role

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