Job Description

Job description

Key Responsibilities:

1.

Manpower Planning and Deployment

Assess staffing requirements

: Determine the staffing needs for each service area (e.g., cleaning, security, landscaping, etc.) based on the size and type of the facility.

Deploy manpower efficiently

: Allocate staff based on the workload, ensuring that staffing levels are adequate to meet operational needs while avoiding overstaffing or understaffing.

Develop staffing schedules

: Create shift schedules and manage staffing rotations to ensure all shifts are adequately covered and that there is no disruption in service delivery.

Handle emergency deployment

: Quickly allocate additional staff in case of emergency needs or unplanned absences to ensure continuity of services.
2.

Supervision of Soft Services

Monitor performance

: Regularly assess the quality and performance of soft services such as cleaning, security, pest control, waste management, etc.

Ensure service delivery standards

: Ensure that all service contracts are met and that the quality of services aligns with the clients expectations and contractual agreements.

Address client issues

: Act as the point of contact for any complaints or issues related to soft services, ensuring timely resolution to maintain client satisfaction.

Supervise on-site operations

: Oversee the day-to-day execution of soft services, ensuring that staff are carrying out their duties as required, and maintain high operational standards.
3.

Team Management and Development

Recruitment and staffing

: Manage the recruitment and selection of manpower for various soft services, ensuring that employees have the necessary skills and qualifications.

Training and development

: Ensure that employees are adequately trained for their roles, including training on safety protocols, service standards, customer interaction, and the proper use of equipment and cleaning agents.

Performance management

: Monitor the performance of the staff regularly, conducting performance reviews, addressing underperformance, and recognizing high performers.

Motivation and morale

: Foster a positive work environment by motivating the team, encouraging teamwork, and ensuring employees feel supported and valued.
4.

Budgeting and Cost Control

Manage labor costs

: Ensure that the deployment of manpower is cost-effective, within budget, and aligned with the organizations financial goals.

Optimize staffing levels

: Analyze the workload and adjust staffing levels to ensure that manpower is used efficiently, balancing client requirements with operational cost constraints.

Track overtime

: Minimize unnecessary overtime by properly managing shifts and anticipating the staffing needs in advance.
5.

Health and Safety Compliance

Ensure compliance with safety standards

: Ensure that all staff follow safety procedures, particularly in high-risk areas like cleaning (e.g., handling chemicals) and security.

Implement safety protocols

: Ensure that all personnel are trained in safety protocols and emergency procedures, including fire drills, first aid, and proper handling of hazardous materials.

Monitor workplace safety

: Conduct regular site visits to ensure staff are adhering to safety guidelines and report any safety hazards promptly.
6.

Vendor and Supplier Coordination

Manage third-party vendors

: If applicable, manage external vendors or contractors providing soft services, ensuring they meet service standards and deadlines.

Negotiate contracts

: Negotiate terms, pricing, and service levels with contractors or external agencies to ensure cost-effective and high-quality service delivery.

Maintain relationships

: Build and maintain strong relationships with external suppliers or partners, ensuring smooth collaboration.
7.

Reporting and Documentation

Prepare reports

: Regularly prepare performance and service reports to track key performance indicators (KPIs) such as staff attendance, job completion rates, and customer satisfaction.

Maintain records

: Keep accurate records of manpower deployment, training, and compliance with regulations. Document any incidents or issues related to service delivery or staff performance.

Provide feedback

: Provide regular updates to senior management and clients regarding the status of soft services, identifying areas for improvement and making recommendations.
8.

Customer Relationship Management

Ensure client satisfaction

: Act as the main point of contact for clients with regard to soft services and manpower deployment. Address any client concerns or feedback and implement corrective actions as needed.

Conduct regular meetings

: Hold regular meetings with clients to discuss service expectations, performance reviews, and any changes in their requirements.

Enhance service offerings

: Proactively suggest improvements to service delivery based on client needs, industry best practices, and operational efficiencies.
9.

Technology and System Management

Utilize technology

: Use facility management software or manpower management systems to monitor staff deployment, track performance, and maintain records.

Implement scheduling tools

: Use automated scheduling tools to streamline the deployment process and improve the efficiency of workforce management.

Data-driven decisions

: Leverage data analytics to optimize manpower deployment, identify trends, and forecast staffing requirements based on historical data.
10.

Sustainability and Green Practices

Promote eco-friendly practices

: Encourage the use of green cleaning products, recycling initiatives, and sustainable waste management practices.

Optimize resource use

: Work to reduce energy consumption and waste in soft services operations by deploying staff efficiently and integrating eco-friendly systems.

Required Skills & Qualifications:

Education:

A degree or diploma in Facility Management, Hospitality Management, Business Administration, or related fields.

Experience:

Several years of experience in managing soft services, especially in manpower deployment or workforce management, with a strong understanding of facility operations.

Certifications:

Certifications related to facility management (e.g.,

IFMA

or

BOMI

certifications) or workforce management can be an advantage.

Skills:

Strong leadership and team management skills. Ability to plan, allocate, and optimize workforce deployment effectively. Proficiency in manpower management software or facility management systems. Excellent communication and client management skills. Strong organizational and multitasking abilities. Knowledge of safety and regulatory compliance.

Key Competencies:

Leadership:

Strong leadership skills to manage diverse teams and ensure effective manpower deployment.

Problem-Solving:

Ability to resolve workforce-related issues quickly and efficiently while maintaining service standards.

Client-Focused:

Focus on delivering high-quality service that meets or exceeds client expectations.

Flexibility:

Ability to adapt to changing client needs, emergencies, or unexpected workforce shortages.

Time Management:

Efficiently manage time and resources to ensure timely completion of tasks.
Job Types: Full-time, Permanent

Pay: ?10,951.23 - ?35,204.34 per month

Benefits:

Cell phone reimbursement Health insurance Leave encashment Life insurance Provident Fund
Schedule:

Fixed shift Monday to Friday
Supplemental Pay:

Performance bonus Quarterly bonus
Work Location: In person