Job Description

Verizon is one of the worlds leading providers of technology and communications services, transforming the way we connect across the globe. Were a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward and you can too. Dream it. Build it. Do it here.

What youll be doing...
Perform troubleshooting and diagnosis of complex tasks and design level changes.
Work with Design Engineer, Project Engineer and Project Manager on required tasks.
Work with enterprise security device vendors to resolve complex incidents.
Use vendor provided tools, log files, Verizon provided tools/scripts.
Attend incident escalation calls, review and understanding of documented processes, ability to update process documents, provide peer-to-peer training and interaction with high level Verizon and customer managers.
Participate in Change Management, CAB Review calls.
Create, distribute, analyze and evaluate network management performance reports.
Create and present a Root Cause Analysis (RCA) document when requested.
Participate in the Capacity Management process, audit and compliance assessments performed internally.
Where you'll be working...
This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What were looking for...
Youll need to have:
Bachelors degree or one or more years of work experience.
Experience in working with Security Products.
Experience working in a 24x7 environment.
Knowledge on Palo Alto, CISCO ASA, Fortinet, and Juniper firewalls.
Knowledge on for F5 load balancer & proxies, etc.
Knowledge in Cloud Security products.
Even better if you have:
Certification/s in Palo Alto, CISCO ASA, F5, Bluecoat.
ITIL Certification.
Experience with products like Zscaler, Netskope, Cyclance Protect, Palo Alto Prisma, iboss, SD-WAN etc.
Knowledge of industry trends in all areas of Network Security.
Any scripting knowledge.
Effectively interface with internal & external stakeholders.
Ability to provide critical information in a clear, concise and quick manner.
Routing/Switching skills.
Strong verbal and written communication skills and a team player.
Technical and non-technical presentations and interpersonal skills.
Experienced with standards and procedures to manage and deliver 24x7 technical operations.
Education: Any Graduate
Industry: Advertising/PR/Event Management, Entertainment/Media

Skills Required