Job Description

About Delta Air Lines
About the Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune's Top 50 Most Admired Companies list. The company's strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME's inaugural list of the "World's Best Companies," coming in at No. 12 - the only U.S. airline in the top 155. TIME's award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Delta's people-first culture continues to be recognized, earning the airline a spot on Fortune's 100 Best Companies to Work For list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on Fast Company's list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About the Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.

About Delta Tech Hub:
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
KEY RESPONSIBILITIES:
Engineering and Operations expertise needed in Ping Identity suite (PingFederate, Ping Access, Ping Directory and PingID). Specifically, duties include:

• Work with various application teams for application integration
• Respond to real-time monitoring and alerting performance events.
• Perform initial Incident and/or Problem determination from alerts including equipment problems, system software problems, certificate problems and application integrations.
• Take the appropriate, predefined recovery actions for the various operational events including engaging external teams for Resolution.
• Update authentication certificates with applications as needed.
• Provide multi-factor authentication (MFA) support for end users the Service Desk is unable to solve.
• Provide metrics related to authentication platform health and ITIL processes performed.
• Provide feedback on authentication platform design for improvement of Ping SSO suite from support perspective.
• Excellent customer service capability and attitude provided to other technology stakeholders.
• Contribute to technical documentation supporting the evaluation, selection, installation, and maintenance of SSO and MFA security technology systems.
• Provide support on areas of Identity & Access Management security technology, including Application security, security architecture, policy enforcement, directory, platform security and security frameworks.
• Experience with cloud platforms such as AWS services, Entra ID, Azure AD (O365), Azure federated third-party identities and implementing Conditional Access Policies for MFA (Preferred but not must).

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):

• Technical Expertise: Demonstrates a commitment to increasing knowledge and skills in Identity & Access Management, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs.
• Communication Skills: Communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speak and write clearly and understandably at the right level.
• Integrity and Trust: Being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, and doesnt misrepresent him/herself for personal gain.
• Teamwork:Supporting the work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer.
• Interpersonal Skills: Successfully, professionally, and diplomatically interacts with others and develops relationships with people who have widely varying styles, levels in the organization, and IT knowledge.
• Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond the obvious and doesnt stop at the first answer.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):

• 2-4 years of experience working in SSO products, preferably Ping Identity suite of products.
• Clear understanding of Industry standard SSO protocols such as SAML 2.0, OAuth, OIDC.
• Good understanding and experience of working on UNIX platform, SDLC process, ITIL process, Agile methodology.
• Experience in Incident Management and Production change management.
• Excellent oral, verbal and written communication skills.
• Ability to work in a large and global team, open to learning new technologies, quickly adapt to change.
• Certification on Ping Federate / Ping Directory / AWS is preferred.
• Computer Science / MCA graduates will be preferred.

ID-DELAA02

Skills Required