is responsible for operating and monitoring surveillance systems to safeguard people, property, and infrastructure. This role involves real-time monitoring, incident detection, reporting, and supporting emergency response through CCTV systems, access control integration, and event logging.
Key Responsibilities:
1. CCTV Surveillance Monitoring:
Monitor multiple live camera feeds in real-time from control rooms across various zones.
Ensure continuous surveillance of critical zones such as entry/exit points
Immediately alert on-site security supervisors in case of suspicious activity, safety violations, or emergencies.
2. Incident Management:
Respond swiftly to unusual or abnormal activity, including intrusion, fire alarms, loitering, or unauthorized access.
Maintain video evidence and submit incident clips to relevant teams following chain-of-custody protocols.
Assist site teams during live incidents by guiding them using visual monitoring.
3. Access Control Support:
Monitor and verify access control events if CCTV is integrated with turnstiles, boom barriers, or biometric systems.
Cross-check identity and authorization of personnel or vehicles as per client SOPs.
Flag tailgating, force entries, or violation of visitor movement policy.
4. Video Archiving & Retrieval:
Ensure timely recording and safe storage of CCTV footage as per the site s retention policy.
Retrieve historical footage upon request from the client or internal G4S supervisors.
Maintain accurate logbooks of footage access and storage transfers.
5. Equipment Maintenance Support:
Conduct regular checks on all CCTV equipment including cameras, DVR/NVRs, monitors, switches, and power backups.
Coordinate with the technical support team or client vendor for maintenance, servicing, or repairs.
Report any malfunctioning cameras or broken connections immediately.
6. Reporting & Documentation:
Maintain daily control room logs, shift handover notes, and incident records.
Submit daily/weekly security reports including observations, alerts raised, and footage reviewed.
Follow confidentiality protocols and restrict sharing of sensitive visual data.
Eligibility Criteria:
Education:
Diploma in Electronics, IT, or Computer Applications.
Experience:
Min 5+ years of experience in CCTV operation/control room roles
Age:
26 to 40 years
Location:
Vadapalani
Language Proficiency:
Working knowledge of English & Tamil is mandatory based on location.