Job Description

Competencies:

• Collaborate for Results: Do more than we thought possible by working together to accomplish our goals.
• Client Focus & Consultation: Provide excellent service and build strategic client partnerships based on knowledge of their needs and by exceeding mutual expectations.
• Effective Communications: Convey and receive messages clearly, with impact and empathy. Translate and adapt the pitch for each audience.
• Problem Solving & Decision Making: Develop solutions and provide counsel to ensure effective decisions are reached by employing timely, rigorous and logical analysis.
• Functional Expertise: Maintain specialist knowledge and skills that are essential in performing a job effectively.
• Data & Analysis: Develop and maintain scorecards and metrics. Collect, analyze, package and communicate data at various levels for use by stakeholders.
• Process Workflow: Build and manage the flow of information and data to ensure an accurate output with limited issues and exceptions.
• Exception Processing & Resolution: Engage in exception resolution process, pro-actively resolve inquiries and exceptions on a case-by-case basis by working with functional teams and State Street colleagues.

Individual Accountabilities:

• Carry out core and complex and custom processing activities and implement ways to standardize when possible in accordance with established procedures.
• Resolve complex issues acting with a sense of urgency.
• Accountable for quality, accuracy and timeliness of results.
• Support the implementation of process improvements.
• Subject matter expert for process. Maintain working knowledge of overall process operating model and assists with deployment of operational changes.
• Assign work, determine personnel needs, oversee short term deliverables, coordinate workflows.
• Ensure team is achieving accuracy and meeting pre-determined deadlines.
• Ensure SOPs/regulations are met and escalate as needed.
• Provide performance feedback to manager for input into PPR.
• Identify and report all risk and compliance issues, breaches and suspicious activities.
• Act in accordance with Risk Excellence as part of our Way Ahead foundation.
• Perform related duties as assigned.

Shared Accountabilities:

• Interact with internal clients to provide comprehensive support on a global basis.
• Share responsibility with manager for accurate and timely processing for deliverables, for coaching and development of staff and to ensure proper workload balancing.
• Develop and maintain procedures.

Proficiency Expectation & Education/Experience Requirements:

• Competent to Expert (Technical) / Advanced Beginner (Professional & Leadership) with a Bachelor's degree or equivalent work experience; 2-4 years of related experience.

Metrics:

• Client: Adhere to SLAs and SOPs.
• Operational: Internal client satisfaction; Timeliness and accuracy of all related processes; Ensure process improvements are adopted.
• Risk: Comply with risk and compliance programs and actions including the timely completion of related training; Comply with relevant laws and regulatory requirements; Adhere to company policies and guidelines; Mitigate process risk.
• General: Continuous personal development.

Decision Rights:

• Owns Professional development, Co-lead with manager in the development and maintenance of SOPs, Resolution of complex items, Identification, resolution, reporting or escalation of exceptions, breaches and suspicious activities as required by our risk and compliance programs.
• Influences Adherence of team to metrics such as KPIs, Internal client satisfaction.
• Supports Coordination of workload balancing, Developing implementation plans for process improvements, The user lifecycle Administration process.

Estimated Time Allocation:

• Problem solving: 35%
• Core processing and reviewing: 35%
• Training and coaching Specialists: 5%
• Professional development: 5%
• Generating process improvements: 20%

About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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Skills Required