Job Description

SPECIFIC DUTIES AND JOB FUNCTION
1. Drives sales of Fresh Food area; fully responsible for department profit and loss, margin,
shrinkage management and budgeted costs
2. Ensures the freshness and quality of all stock, including monitoring of sell-by date and
proper FIFO rotation of related stock
3. Ensures a pleasant shopping experience for all customers; responds to customer
complaints or inquiries and solicits customer feedback and input; creates customer
satisfaction by building relationships and trains staff to make eye contact when greeting
customers or accompanying customers to the specific location of a requested item
4. Retention and expansion of customer base through service level
5. Responsible for department layouts and standards.
6. Ensures execution of established safety, security, quality, and Fresh operations policies and
procedures
7. Ensures staff knowledge to clearly present the specifications of Own Brand products to
customers
8. Analyses fresh department KPI and trends and prepares action plans to leverage the
stores fresh food strengths and address areas of opportunity
9. Ensures consistent delivery of, product quality, freshness, price exception and appropriate
product levels that mirror the Customer Proposition Statement
10. Control and conduct stock take activities
11. Ensures the department equipment is used properly, maintained according to
manufactures guidelines and is in good working condition; coordinate with ALC & GA
Departments on cleaning tools, etc. regarding maintenance requirements for Scales, etc.
12. Controls and approves daily ordering DC & Direct Supply and recommends adjustments
or cancellation as planned.
13. Stock loss prevention & waste management;
Ensure stock accuracy for all fresh departments
Ensure the control disposal and clearance of articles
14. Responsible for store hygiene audits
15. Monitor competitors activities
16. Ensures strict compliance with company dress code
17. Reviews and approves monthly manpower schedule for all Fresh Departments
18. Carry out any other duties assigned by the ASGM and SGM
Title: Section Manager-Fresh
Location: Store
Department: Operations
Reports To: Assistant Store General Manager Operations
19. Adheres to all Store and Fresh department SOPs or as applicable
SKILLS REQUIRED
Education and/or Job Experience Requirements
1. Bachelor degree (in Agriculture, or Hospitality) is preferable.
2. Leadership of minimum of 4 years of experience as Fresh Food Department in a reputable
supermarket, food service, or relevant
3. English communication is preferable.
Core Competency
1. Attention to details, Flexible, a team leader, Decisive, Self-Motivated,
2. Strong customer focus, self-disciplined & Conscientious
3. Business drive, Oriented to future possibilities, Adaptable and change changes course
easily
4. Analytical
5. Coaching, developing and team building
6. Possess good communication, interpersonal leadership
7. Ability to work under pressure
8. Passion of food
Technical Competency
1. Ability to withstand a working environment of -20 degree C as necessary
2. Availability to work all shifts, weekends and holidays and evening as necessary
3. Basic computer literate.