Job Description

This role involves 247 rotational shift
2 -5 years' experience deploying and implementing core route/switch and data center networks by industry best practices 1+ years' experience deploying and implementing Viptela SD-WAN solutions Meraki experience preferred SD-WAN implementation and migration experience Experience initiating and working through OEM TAC cases is required Experience opening tickets and working with ISP providers 1+ year Nexus 7K/5K/2K experience is highly desired Knowledge of WLC and wireless environments Experience with logical design models (L2/L3, VPC, VDC, Datacenter Zones, Spanning tree, VFR, VTP, VLANs, physical cabling) Working technical knowledge of network control protocols (QOS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP), and security protocols (SSH, HTTPS, AAA, IPSec, TustSec) Strong IP communication and routing knowledge are required (OSPF, EIGRP, BGP) Experience with inter-company routing is preferred Understand WAN/LAN and transport technologies (Ethernet, Frame Relay, DMVPN, WAAS, and MPLS) Knowledge or experience with Nexus 9K and ACI is a plus NOC or Managed Services experience a plus Experience with ITIL protocols a plus Experience with Fortinet and/or Palo Alto SD-WAN solutions a plus Able to conduct research into networking issues and products as required Ability to present ideas in user-friendly language

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Requirements:
Review and validate understanding of customer environment requirements Perform installation, configuration, maintenance, and troubleshooting of customer-managed hardware, software, and peripheral devices Monitor network performance and troubleshoot problem areas as needed Ability to read and understand a Statement of Work A self-starter that can work remotely or with little supervision Manage, configure, & troubleshoot components of SD-WAN technologies with a focus on Viptela and Meraki Attend and lead customer facing meetings/discussions Understanding of SD-WAN protocols Assist peer engineers with related Managed Services technologies as skillset allows Deliver consistently high levels of customer service while operating in a 24/7/365 environment (8 hour shifts + on-call rotation) Review and validate understanding of customer environment requirements Ability to read and understand Low Level and High Level Design Documents Review, create Change Management tickets Understanding of networking protocols Ability to work within Service Now ticketing system * Open and manage supports cases that require vendor escalation (TAC Cases, Calabrio, Microsoft) etc.