Sdo Authorizer Branch Banking Branch Banking
Year Pune, Maharashtra, India
Job Description
:
SERVICE DELIVERY OFFICER (SDO)
KRAs:
- Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping.
- Regular generation of leads for NTB customer and cross sell.
- The SDO will act as a backup to the SO.
- Non-transaction related servicing at the Branch - Audit, Reconciliation of Branch Accounts
- Customer query resolution -
- Should have a desire to know and understand financial terminology
- Cross selling of financial products
- Exploitation of other business opportunities sensed.
- Providing quality of experience that will ensure retention and positive word-of-mouth.
- Post-graduate or graduate with appropriate experience.
- Primary motivation customer service through querry resolution
- A senior teller or branch operations person.
AGE: 23-25 years
OTHERS:
Reporting to: SM
THE ROLE (bold):
Customer service at the Branch, customer retention
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Job Detail
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Job IdJD3444130
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPune, Maharashtra, India
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EducationNot mentioned
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ExperienceYear