Job Description

Role : PeX (SDM Level)

Must have skills/ qualifications

Should have knowledge on

Six Sigma and Lean Techniques

Trained and Certified in lean

Six Sigma Black Belt

Must have in-depth knowledge of

Business Process Mapping and Modeling (Business Process Re-engineering)

Bachelors or higher education degree with overall

8 to 12 years

with minimum of 3 to 5 years of experience in Process Improvement Gain an in-depth understanding of Client requirements, expectations (SLAs, performance parameters etc.), standards and process/procedures. Also have an end to end understanding of the client businesses we support and impact of the process metrics on the business outcomes. Drive Business Impact and productivity benefits for clients Ensuring that the baseline is set up for all new metrics added during transition of new processes or as applicable. Working on performance reporting for the ops teams, identifying areas of improvement and working on projects to support these. Raise red flags if there is a change in performance trend.

Own / Drive lean & green belt projects

Leading teams to quickly manage escalations, identify root cause, fix issues, build Corrective and Preventive actions and ensure sustainability of the improvements. Participate in

Black belt / Business innovation projects

/ programs - Take ownership and drive Innovation campaigns and ensure closure of all shortlisted ideas Run internal lean

Six Sigma projects

like TAT improvement projects, productivity improvement projects, reduction in performance variation etc.,

Assist the Pex lead to deliver high impact black belt projects

and successfully complete those on schedule. Drive Customer Satisfaction improvement projects to improve CSS scores.

Role : PeX (TM Level)

Must have skills/ qualifications

Should have knowledge on

Six Sigma and Lean Techniques

Trained and Certified in lean

Six Sigma Green Belt

Must have in-depth knowledge of

Business Process Mapping and Modeling (Business Process Re-engineering)

Bachelors or higher education degree with overall

6 to 10 years

with minimum of

2-3

years of experience in Process Improvement Gain an in-depth understanding of Client requirements, expectations (SLAs, performance parameters etc.), standards and process/procedures. Also have an end to end understanding of the client businesses we support and impact of the process metrics on the business outcomes. Drive Business Impact and productivity benefits for clients Ensuring that the baseline is set up for all new metrics added during transition of new processes or as applicable. Working on performance reporting for the ops teams, identifying areas of improvement and working on projects to support these. Raise red flags if there is a change in performance trend.

Own / Drive lean & green belt projects

Leading teams to quickly manage escalations, identify root cause, fix issues, build Corrective and Preventive actions and ensure sustainability of the improvements. Participate in

Green belt / Business innovation projects

/ programs - Take ownership and drive Innovation campaigns and ensure closure of all shortlisted ideas Run internal lean

Six Sigma projects

like TAT improvement projects, productivity improvement projects, reduction in performance variation etc., *

Assist the Pex lead to deliver Green and Black belt projects

and successfully complete those on schedule.