Job Description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.



Come join us to create what's next. Let's define tomorrow, together.

Description

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United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

As a Scrum Master, you will guide Agile teams in delivering high-quality products that drive business value. You will facilitate Agile ceremonies, remove impediments, and coach the team and stakeholders in Agile practices. Instrumental in fostering a culture of continuous improvement, team empowerment, and cross-functional collaboration.

Agile Facilitation:

Guide and support Agile teams by facilitating Scrum ceremonies: Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives.

Impediment Removal:

Identify, track, and eliminate blockers to team progress through problem-solving and escalation. Partner with leadership and functional groups to resolve dependencies and constraints.

Team Coaching:

Coach team members and product managers on Agile principles, practices, and frameworks. Foster a culture of accountability, transparency, and continuous learning with the team.

Delivery Oversight:

Ensure teams are delivering work in alignment with sprint goals and release timelines. Use Agile metrics (velocity, burndown, cycle time) to provide insight into team performance and opportunities for improvement.

Stakeholder Communication:

Act as a bridge between product managers, developers, QA, and stakeholders. Provide clear and consistent updates on team progress, risks, and delivery commitments.

Agile Maturity & Continuous Improvement:

Promote and support the adoption of Agile best practices across teams and departments. Lead retrospectives and drive actionable outcomes that enhance team efficiency and morale.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for

United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

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What's needed to succeed (Minimum Qualifications):

Bachelor's degree Business Administration, Computer Science, Engineering or related field 6+ years in technology development roles (BA, Release management etc..) Strong understanding of Scrum, Kanban, and other Agile frameworks Experience working with Agile project management tools such as Jira, Confluence, or Azure DevOps Excellent communication, facilitation, and conflict resolution skills Ability to lead by example, demonstrating strong servant leadership and a focus on team empowerment Experience working in a collaborative, cross-functional Agile environment, with a strong focus on delivering value Ability to manage and resolve conflict effectively, keeping the team focused on achieving sprint goals Strong organizational skills and ability to manage multiple teams or projects concurrently Must be legally authorized to work in India for any employer without sponsorship Must be fluent in English (written and spoken) Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Master's degree Minimum of 3 years of experience as a scrum master, agile coach, or in a similar role within an Agile environment Agile certifications such as Certified ScrumMaster (CSM), or SAFe Agilist (SA) highly desirable Experience in an environment involving DevOps, CI/CD pipelines, or cloud-based application delivery Familiarity with Agile frameworks Exposure to Agile transformations and change management * Background in software development or technical project delivery is a plus