Job Description

We are Progress (Nasdaq: PRGS), the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experience with agility and ease. We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress..
Are you an experienced Scrum Master seeking to deepen and expand your skills in an exciting, global, and business-centric, environment? As part of the IT Enterprise Program Management Office, you will join a collaborative and fast-paced team, applying the Scaled Agile Framework (SAFe) to drive complex IT solutions and services across the organization. In this role, your focus will be on leading multiple agile teams specializing in the Sales Journey and delivering solutions in the Salesforce.com ecosystem.
Come join our team as a Scrum Master for our Enterprise Applications Teams.
Work Location: Hyderabad, India. This role offers flexible hours while ensuring key overlap with our US-based teams--availability is needed until 12:00 PM EST (9:30 PM IST) on working days to foster strong cross-functional partnerships.
What You'll Do:

• Lead one or more Agile Teams as a servant leader and coach, fostering a culture of ownership and continuous improvement.
• Inspire and coach teams to achieve and exceed sprint and Program Increment delivery goals.
• Partner with the product owner in backlog refinement and prioritization.
• Collaborate with other Scrum Masters to share, learn, and promote best practices across the organization.
• Identify and help eliminate blockers, enabling teams to maintain focus and momentum.
• Ensure effective communication and collaboration between development teams, product owners, and stakeholders.
• Collaborate across multiple trains, working with Release Train Engineers (RTE), Product Owners (POs), Product Managers, and Business Partners.
• Facilitate Scrum ceremonies, including daily scrums, sprint reviews, sprint planning, and retrospectives.
• Provide transparency on team progress, risks, and opportunities for improvement.
• Champion a culture of continuous learning by mentoring team members, facilitating Agile training sessions, and promoting growth through feedback and experimentation.
• Use Agile metrics, such as velocity and cycle time, to assess team performance and drive data-informed improvements.
• In addition to core Scrum responsibilities, we value Scrum Masters who bring complementary project management experience.
• We are also looking for individuals who are curious and driven to understand the broader context of the work. Scrum Masters who ask why, who connect team efforts to strategic outcomes, and who challenge assumptions constructively are uniquely positioned to unlock value and help teams pivot when needed.

What We Are Looking For:
Leadership & Innovation:

• Proven experience leading and inspiring high-performing Agile teams.
• Strong ability to adapt and flex methodologies to meet team and organizational needs.
• Demonstrate initiative beyond standard facilitation duties by leading key delivery phases such as UAT, Training, and Enablement, and driving smaller cross-functional projects to ensure effective coordination and stakeholder alignment.

Qualification and Expertise:

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred
• A minimum of 4 years of professional experience within the Salesforce ecosystem, including direct experience supporting Agile teams working with Salesforce CPQ solutions and Quote-to-Cash business processes.
• Extensive experience with Agile frameworks (Scrum, SAFe, Kanban, etc.).
• Proficient in Agile tools like Jira Software; familiarity with Asana is a plus.
• SAFe / project management related certification is a plus (SAFe, PMP, PSM, CSM, or equivalent)

Strategic Mindset & Business Acumen:

• Strong ability to align team efforts with business objectives and drive value delivery.
• Data-driven decision-making skills with the ability to interpret Agile metrics and provide actionable insights.
• We are seeking individuals who naturally think beyond tasks and timelines, with an instinct to explore how team deliverables contribute to broader business strategy and customer outcomes

Stakeholder Management:

• Exceptional communication and facilitation skills, with the ability to engage stakeholders at all levels.
• Strong conflict resolution and negotiation skills to navigate complex team and stakeholder dynamics.
• High emotional intelligence to build trust, foster open communication, and create psychologically safe environments.
• Problem-Solving & Continuous Improvement:
• Proactive problem-solver with a relentless focus on removing impediments.
• Experience leveraging retrospectives and performance indicators to drive improvements.

If this sounds like you and fits your experience and career goals, we'd be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:
Compensation

• Competitive remuneration package
• Employee Stock Purchase Plan Enrolment

Vacation, Family, and Health

• 30 days of earned leave
• An extra day off for your birthday
• Various other leaves like marriage leave, casual leave, maternity, and paternity leave
• Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, life insurance coverage
• Professional development reimbursement
• Interest subsidy on loans - either vehicle or personal loans
• Health club reimbursement