Job Description

Scrum Master
At the heart of London Stock Exchange Group's digital transformation journey, Customer Lifecycle Engineering (CLE) is evolving into a product-led organisation and we're looking for exceptional engineering talent across multiple functions to help shape this future. CLE is not just a delivery function, we are becoming a strategic product engineering powerhouse, driving innovation across customer platforms, data services, and lifecycle automation. Our mission is to deliver customer-centric, scalable, and resilient solutions that power the LSEG's most critical services.
What You'll Be Part Of
Product-Led Culture: We're moving away from project-based delivery to long-term product ownership, enabling deeper domain expertise and continuous improvement.
Modern Engineering Practices: From CI/CD pipelines to cloud-native architectures and automated testing, we're embedding consistent, modern engineering standards across all squads.
Autonomous Squads: You'll work in self-organised, cross-functional teams with clear ownership, agile rituals, and the freedom to innovate.
High Visibility & Impact: CLE's programmes are now highly visible to senior leadership, with direct alignment to strategic priorities. Your work will be seen, valued, and celebrated.
Rewarding Environment: We foster a culture of growth, recognition, and purpose. Whether you're building new capabilities or refining existing ones, your contributions will drive real business outcomes.
What you'll be doing:

• Lead multiple cross functional squads delivering outcomes across platforms such as Salesforce, Docusign, SAP and Siebel, ensuring compliance with our LSEG Change Framework.
• Deliver work streams of varying size involving multiple internal and external customers.
• Coach squads in LSEG standard Agile processes, fostering a culture of continuous improvement and guiding teams through Agile maturity to enhance delivery effectiveness and collaboration.
• Build and maintain delivery artifacts to meet objectives and support stakeholder transparency.
• Own squad reporting, utilising relevant tools such as Asana, Jira and Confluence, ensuring transparency and clarity on progress and achievements to all customers.
• Manage risks that arise across delivery workstreams considering size and complexity, prioritising high impact deliverables and activities.
• Build positive relationships with business partners to support collaboration and successful deliveries.
• Collaborate across squads and with business partners, managing expectations and ensuring transparency of requirements and success metrics.
• Represent the squad in various governance and inter-department forums.
• Ensure end results are of the highest quality with a clearly articulated scope and quantifiable business benefit.
• Understand the roles, needs, and influence of different partners and effectively plan communications to provide appropriate and well-timed updates.

Required Skills & Vital Experience:

• Proven experience working as a Scrum Master for at least 5 years.
• Ability to build and empower internal and external teams to deliver the best outcomes for each delivery.
• Experience of delivering in accordance with Agile (Scrum/Kanban). Knowledge of SAFe, LeSS or LEAN Advantageous.
• Results focused with the ability to work under pressure, to deadlines and without supervision.
• Proven track record in coaching squads, people, and business collaborators in Agile principles and Scrum practices.
• Experience building successful relationships with both internal and external customers.
• Willing and able to challenge customers and team members to better understand their needs.
• Good knowledge of Delivery tooling along with experience using Salesforce or other CRM systems.
• Excellent documentation skills: ability to create high quality reports in line with change framework governance.
• Experience in product-based delivery.

What's in it for you?
We offer a professional, fun, and creative work environment with opportunities to progress in your career.
Access to our core excellent benefits including pension scheme, bonus, and generous holiday entitlement.
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
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Skills Required