Job Description

Provides a high level of technical and subject matter expertise in one or more technologies and serves as a point of escalation for technical issues related to specialty. Produces, delivers, and maintains appropriate documentation for systems in accordance document control standards and procedures. Provide input to records, quality systems and management reports as required Contributes to the definition and implementation of improved operability on new and current systems. Uses innovative methods including the redesign of process and providing technical solutions to reduce the volume and mean time to recover incidents in assigned business unit. Identifies risks & issues and takes ownership to deliver appropriate resolutions. Provides technical expertise for root cause analysis and problem management. Provides detailed implementation/project plans across multiple, complex work streams according to agreed standards and ensures project processes and timelines are understood and followed. Works and cooperates with internal and external groups when required in order to fully support environments and maintain service. Adheres to change management procedures in defining, planning and implementing change in such a way that ensures appropriate coordination with other teams, minimizes service disruption, and ensures adherence to Service Level Agreements. Improves change management processes and procedures to ensure the most efficient processing of change within appropriate service risk constraints. Provides specialist support during complex and/or major incidents. May be asked to lead recovery efforts during major incidents within business unit. Deputize for the team manager as required. Contributes to or author technical documentation such complex changes instructions. Reviews, and updates as appropriate, operations procedures, standards, and technical policies. May be asked to assist with production of white papers on technical R&D projects Collaborates with business, third party vendors, developers, application support and technical operations groups to determine appropriate hardware/software needed and to resolve any issues impacting the application processes. Stays abreast of recent developments in related technical community, including new technology and business news that may impact vendors\xe2\x80\x99 ability to provide service. Responsible to seek out all information and to fully understand all aspects of each device\xe2\x80\x99s technology configuration and uses all approved engineering tools available to implement conforming change. Leads the analysis and design of complex solutions and requirements definition, including translating technical and business requirements into physical installations, costing design elements, and obtaining agreement to proposed solutions. Reviews and coordinates the implementation of proposed modifications, and changes to the production environment. Provides direction into standards and procedures for monitoring, capacity planning, tuning, maintenance, performance optimization, backups and recovery; ensures infrastructure will meet capacity requirements to deliver projects on time. Database Engineer: Provides direction for: proactive health and performance monitoring of databases, indexes and logs, and troubleshooting of reported issues. Reviews implemented scripts, stored procedures, and reports generated by automated database maintenance scripts. Participates in the technical design process as it relates to database implementations, reviews technical documents, and communicates any risks or issues using the appropriate escalation procedures. Provides directions to Technical Recovery plans (Database Standby and Replication, Backup and Recovery). Platform Engineer: Packages company approved hardened versions of targeted operating systems. Ensures stack of agents for management systems are properly installed and connected. Maintains patch levels in accordance with change management and security standards. Storage Engineer: Provides leadership for storage-related projects, including switch installations, disk consolidations, disk assignments, replication, and more. Works closely with architecture teams to set, communicate, and maintain storage standards. Network Engineer: Reviews the network infrastructure documentation/ run book for standards adherence. Complies with all routing and rules sets, sequences, defaults, and standards. Documents and maintains all applicable configuration standards. Assures all NIC and port speeds are appropriately locked down. Application Engineer: Fully familiarizes self with all aspects of the developed code. Recognizes design problems and errors and takes corrective action from a design perspective on the object code environment.Interfaces with development teams on system design enhancements and the elimination of intermittent hardware/software problems.