Job Description

About Avaya Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what\'s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com. Job Information Job Code: 00194008 Job Family: Research and Development Job Function: Software Engineering About the Opportunity Avaya Carrier Services builds and runs cloud-native services that integrate Avaya cloud offers to telecom carriers across the globe. The Scrum Master is responsible for facilitating conversation to resolve conflict and improve collaboration, managing impediments and coaching the scrum team towards better self-management. This position will work in a cross-functional team together with engineering and other stakeholders to drive solution excellence and support the scrum team in their journey to build and run the Carrier Services cloud-native solutions. About the Responsibility Educate team members in the tools and techniques for self-management. . Help your teams understand and use scrum effectively. . Establish the scrum process and practices. . Educate about the scrum values. . Champion the use of metrics and other objective measures across teams. . Help the team resolve conflicts when possible. . Protect the scrum team from unnecessary distractions or interference. . Facilitate team meetings like the daily scrum, sprint planning, and sprint retrospectives. About the Requirement EXPERIENCE . Recent demonstrable experience as a Scrum Master to a mission critical SaaS application. . Can showcase examples of implementing agile techniques in different cultures and environments. . Experience running agile projects of varying size and complexity, including full cycle (you build it, you run it). . Proven experience in agile practices, particularly around acting as a change agent, self-organizing teams, continuous improvement (e.g. double velocity), determining and improving team velocity, and backlog consumption forecasting. . Experience with telecommunication carriers is a plus. . Demonstrated ability to work collaboratively and influence others. . Ability to work independently in a fast-paced, dynamic, results-oriented environment. . Well-organized, detail-oriented, and multi-tasking, with the ability to effectively prioritize assignments. Skills and Competencies . SKILLS & COMPETENCIES . Fluent English speaker . Strong knowledge of cloud-native technologies and architectures. . Strong leader, motivator, educator, and coach. . Familiarity with telecom carrier services and industry trends. . Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders. . Strong analytical and problem-solving abilities. . Proficiency in agile methodologies, such as Scrum (required), Kanban (optional), and Scaled Agile Frameworks (SAFe) (optional). . Ability to manage multiple priorities in a fast-paced, dynamic environment. . Continuous improvement mindset and experience with validated learning principles. Experience 10 - 12 Years of Experience Education Bachelor degree or equivalent experience Master degree or equivalent experience Preferred Certifications Footer Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

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