Job Description

Role Purpose & Context
The Scrum Master is accountable for establishing Scrum as defined in the Scrum Guide and for enabling the effectiveness of one or more Scrum Teams. Acting as a servant-leader and true coach, the Scrum Master helps everyone understand and apply Scrum theory, practices, and values.
At Nextgen, this role is key to fostering an environment where teams can self-manage, focus on creating high-value Increments, and continuously improve. The Scrum Master will work closely with Product Owners, Developers, and stakeholders to ensure that backlog items are clear, validated, and feasible before entering development.
Key Responsibilities
Serving the Scrum Team

• Coach team members in self-management and cross-functionality.

• Ensure all Scrum events (Sprint Planning, Sprint, Daily Scrum, Sprint Review, Sprint Retrospective) take place and are positive, productive, and kept within their timeboxes.

• Help the Scrum Team focus on creating high-value Increments that meet the Definition of Done.

• Support the team in identifying and removing impediments to progress.

Serving the Product Owner

• Support effective Product Goal definition and Product Backlog management.

• Help the Scrum Team and Product Owner collaborate on creating clear, concise, and valuable Product Backlog items.

• Facilitate stakeholder collaboration as needed, ensuring transparency and alignment.

Serving the Organisation

• Lead, train, and coach the wider organisation in its adoption of Scrum and Agile practises.

• Help employees and stakeholders understand and enact an empirical, value-driven approach to product development.

• Work with leaders to remove barriers between Scrum Teams and stakeholders.

• Contribute to building a culture of continuous improvement, openness, and respect across distributed teams.

Requirements

• Professional Scrum Master (PSM I/II) or Certified Scrum Master (CSM), advanced level preferred.
• Proven experience as a Scrum Master (minimum 3 years), guiding multiple teams in delivering high-quality products and services.
• Strong understanding of Agile principles and frameworks (Scrum, Kanban, XP).
• Significant experience working in Agile software development environments.
• Excellent facilitation, communication, and interpersonal skills, with the ability to engage and influence at all levels.
• Demonstrated ability to coach and mentor teams and stakeholders, fostering a culture of self-management and continuous improvement.
• Bachelor's degree in Computer Science, Business, or related field advantageous but not essential.

Benefits

• A supportive, dynamic, and collaborative work environment.
• Exceptional opportunities for professional and career advancement.
• Engagement with the leading provider of roaming services, catering to global Mobile Network Operators as clients. For more information, please visit
• Private Health Insurance
• Training & Development

Skills Required