Job Description

The Applications Scientist is part of a team of 10 other application specialists within our healthcare and materials science client sector who provide technical support to ICeNd's global sales efforts targeting academic, government, and other science-related customers. This customer-focused position is appropriate for an experienced technologist who wants to work with a dynamic team while showing the strength of our technology, assisting clients with characterization difficulties, and serving as a liaison between internal and external stakeholders. Working on cutting edge high-end nanofabrication devices and advanced theory, this person is exposed to a constant variety of client application areas while collaborating with the world's best scientists and laboratories.
Key Responsibilities

• Perform high quality scientific experiments and demonstrations, including the development of new techniques and applications for ICeNd partners and customers.
• Customer support and applications training post sales cycle and after the instrument has been installed. Translate customer needs into workable solutions.
• Providing technical product expertise assistance during all phases of the sales cycle.
• Cultivating positive customer relationships and acting as a high level customer interface for specific instrument/applications issues, explaining complex technology details, giving in depth technical presentations, and assisting in applications development.
• Provide continuous feedback to the product groups on system performance, features, and potential problems while collaborating with marketing/development groups on future product developments.
• Act as a primary communication conduit to the manufacturing department by reporting engineering and production issues from customers to ICeNd.
• Troubleshoot and report software and hardware issues and escalate as necessary.
• Provide feedback to engineering on system performance, features and problems.
• Recommend and advise on direction for potential applications consistent with customer requirements and technical feasibility.
• Provide technical support to our Sales team, R&D, Manufacturing, Customer Service and other departments as required.

Minimum Requirements/Qualifications

• Typically requires a MSc or MTech or ME in a scientific discipline, preferably electronics, physics, chemistry background with experience in Materials Science, Biophysics, Fluid Dynamics, and Nanoengineering.
• Hands-on experience in tuning and using TEMs, CFD simulations, nanofabrication, and nanofluidics.
• Knowledge of advanced technology and diagnostics as well as operational optimization experience of analytical equipment; specifically electron beam, ultra high vacuum and physical vapour deposition, spectrometers or other analytical techniques required.
• Excellent, enthusiastic, clear communication skills, both written and verbal, with a diverse audience are essential to the success of this position.
• Excellent customer interfacing skills a must
• Proven ability to interact with cross-functional and cross-cultural teams
• Frequent traveling (up to 50%) and ability to travel both domestically internationally, possession of a valid passport.

To apply, please email your CV and cover letter to hr@icend.xyz.
Ref: HR2021-AS/ICeNd-2 Location: Bangalore Travel: 50% Academic level: MSc or MTech Language: English. Miscellaneous: Government identity proof, PAN card, and education certificates. Benefits: We do not support social inequalities. 30 days paid holiday per year and medical insurance for family (only spouse and children below 22 years).




Selection process: Please send a CV and Letter of Intent to hr@icend.xyz Closing date: 30 Sep 2021 Interview date: TBD Start date: 1 Oct 2021 Salary: Competitive