Job Description

As a Business Analyst for our national accounts, you\'ll be managing a few of our Enterprise clients in driving adoption and outcomes leading to effective on-boarding, renewals, expansion, and advocacy across your portfolio. A Business Analyst will be responsible for:

1. Developing strong and sustainable customer relationships that promote retention and loyalty

Working closely with clients to ensure they are satisfied with the products and services they receive and to improve upon their adoption of the services

2. Establishing the right customer success practices and processes customized to each client. Own the process of effective on-boarding of a new client, build expertise in their business by carefully studying their business problems and aligning our products and services for immediate adoption and success, and taking inputs from clients and constantly strive to improve solutions

3. Planning focused campaigns and health checks to ensure that our products/services are utilized effectively by the clients to ensure higher lifetime value [LTV].

4. Becoming a single point of contact between the corporate clients (retail, travel, and entertainment industries) and internal tech development teams and notify process problems and challenges to the management and development team in a timely manner

5. Executing regular meetings and events to educate and guide customers on Sciative\'s products and services and its benefits to support customer buying selection.

6. Implementing research activities to analyze product performance and continuously monitor new and existing project plans and executions for desirable results.

7. Analyzing large data sets (we deal in millions of data points every day) and pull out actionable insights and business intelligence.

Interacting with internal and external clients, their Leadership Teams, and manage project and product plans.

Candidate Profile

1. High problem-solving skills: able to logically breakdown problems into incremental milestones, prioritize high impact deliverables first, identify bottlenecks and work around them.

2. Strong leadership skills

3. Ability to prepare and deliver powerful presentations/strong written and oral communication skills is a must.

4. Impressive executive presence and communication abilities

5. Sound knowledge in data software applications and implementing sales strategies to perform assigned tasks effectively

6. Self-learner: highly curious, self-starter and can work with minimum supervision and guidance

An entrepreneurial mindset with a positive attitude is a must.

7. Data handling proficiency: Prior experience (internships or industry projects) dealing with handling large volumes of data using Excel or relational databases and deriving actionable insights is desirable.

8. Track record of excellence in academics or non-academic areas, with significant accomplishments

9. Excellent written & oral communication and interpersonal skills, with a high degree of comfort working in teams and making teams successful.

10. Prior work experience in consumer businesses, such as retail, travel, and hospitality preferred but not necessary.

Qualifications Required:

- MBA / BBA / BE / BS from a reputed institute

- Course work in data analytics, data science (preferred)

- Knowledge of MySQL is preferred, but not mandatory

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