Job Description

Let's do this. Let's change the world. In this vital role you will collaborate across support, compliance, and CDT teams, and contribute to strategic planning for a potential future transition to Intune and Azure-based endpoint management. This role serves as a subject matter expert and escalation point for endpoint technologies across the global enterprise.

Roles & Responsibilities:

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Administer and maintain Microsoft Endpoint Configuration Manager (SCCM/MECM) infrastructure Design, implement, and optimize task sequences for OS deployments (OSD), including driver and BIOS management Manage software update deployments, patching schedules, and compliance reporting Maintain SCCM client health, collections, boundary groups, and configuration baselines Manage and maintain Group Policy Objects (GPOs) to enforce security baselines, application restrictions, and system configurations across global endpoints Ensure global endpoint compliance with internal security policies, vulnerability management standards, and regulatory frameworks Collaborate with InfoSec and security teams to validate software deployments, support patching readiness, assess security impact, and ensure audit compliance Develop, test, and deploy modern and legacy application packages (PowerShell, AppDeployToolkit, MSIX, MSI, App-V, EXE) Maintain and optimize the enterprise software catalog and deployment lifecycle via SCCM Partner with IT support teams, CDT (Client Device Team), and compliance collaborators to ensure endpoint solutions meet business, regulatory, and operational needs Participate in multi-functional efforts to streamline incident response, service delivery, and operational handoffs Build and support self-service software deployment strategies Operate and enhance the Nexthink DEX platform for real-time endpoint monitoring and analytics Develop remote actions, investigations, and user engagement campaigns to improve device performance and user experience Proactively detect and remediate endpoint issues using Nexthink insights Correlate Nexthink metrics with SCCM telemetry for unified endpoint visibility Automate administrative tasks across SCCM and Nexthink using PowerShell and scripting tools Integrate endpoint management solutions with ServiceNow, internal APIs, and reporting platforms Build and maintain operational dashboards using SCCM reports, Nexthink, and Power BI Stay ahead of on Intune, Endpoint Manager, Autopilot, and Azure AD to support long-term migration planning; contribute to PoCs and strategic discussions on modern endpoint management Evaluate trends in modern endpoint management and provide technical input for long-term roadmap development Serve as the technical escalation point for complex endpoint issues, partnering with support teams to resolve incidents and drive root cause analysis

What we expect of you

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We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.

Basic Qualifications:

Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of experience in Computer Science, IT or related field .

Preferred Qualifications:

Must-Have Skills:

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Expert-level experience with SCCM/MECM for enterprise application packaging, patching, OS deployments (OSD), compliance baselines, and Group Policy Object (GPO) management in large-scale environments Proficiency in scripting and automation using PowerShell (and optionally Python) for deployment, telemetry, and administrative tasks Hands-on experience with Nexthink or similar Digital Experience Monitoring (DEX) platforms for real-time endpoint monitoring, analytics, and remediation Experience with modern endpoint management tools, including Microsoft Intune, Autopilot, and Hybrid Azure AD Join, to support future cloud-based management strategies

Good-to-Have Skills:

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Familiarity with Azure AD, Microsoft Graph API, and Microsoft Defender for Endpoint integration Experience with ServiceNow integration for ITSM processes, including change and deployment workflows Understanding of conditional access, co-management models, and Zero Trust architecture for endpoint security Familiarity with DevOps practices, including use of Git for version control of scripts, configuration, and automation Exposure to automation pipelines for application packaging or endpoint provisioning Ability to build and maintain operational dashboards using SCCM reports, Nexthink, and Power BI Experience correlating SCCM and Nexthink telemetry for unified endpoint visibility

Preferred Certifications:

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Microsoft Certified: Endpoint Administrator Associate Microsoft Certified: Azure Administrator Associate ITIL Foundation certification (or equivalent)

Soft Skills:

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Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills Comfortable serving as a technical authority and escalation point during high-impact support scenarios Strong documentation habits and attention to regulatory compliance Ability to work flexible hours and adapt to global enterprise schedules

Shift Information:

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This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.

What you can expect of us

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As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.


In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

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careers.amgen.com

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