Job Description

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Please find the below Job description for external hiring.

Resource should have 5-6years' experience in EDI integration in Sterling B2Bi translation software application Extensive experience supporting production support environments, including ticket ownership from creation through closure Sound analytical and problemsolving skills Should have the development experience as well. Should have Good Communication skills. Flexibility with 247 support
The role entails the following skillset: Be a member of offshore production support technical team that provides production support services for clients including:


i. Monitor the production and test systems


ii. Respond to system tickets/emails generated and assigned to the EDI team


iii. Ensure that all processes and procedures required by the team are documented, including response timeframes in order to meet client Service Level Agreements.


iv. Ensure that processes are being followed and documentation is disseminated to the team/stakeholders


Excellent trouble shooting skill is a must and must have experience delivering within SLA's in a production support role. Open and manage tickets with IBM Open and manage tickets in Service Now (Incident/change management ticketing system) Liaise with the client on production support issues and recommendations Requires thorough understanding of client's business and applications Knowledge of industry EDI guidelines (i.e. EDI ANSI X12, XML etc.) and specifications for customer/supplier communities Creates and maintains trading partner setups/envelopes and configurations Knowledge of file transfer communication protocols (i.e. managing and implementing AS2 certificate renewals, VAN, FTPS etc.) Ensures defects found in products are logged, monitored, fixed and reported complete Creates or supports unit/system/integration test plans and cases for software elements Conducts or supports system/integration/parallel testing Follows source control process using Software configuration management (SCM) tool and promotes objects through the environments according to published process and release schedule Validates proper configuration items (CIs) have been deployed correctly Executes post-implementation validation - ensures data is processing as expected in the system


Having Retail domain knowledge is an added advantage.


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