Job Description

JOB SUMMARY Looking for CRM Business Analyst with expertise in Dynamics 365 CRM space to be part of our team. # Experience in working on Dynamics 365 CRM in eCommerce engagements like consulting implementations operations etc. with part of at least2 -3 sizeable engagements # Expertise in content and commerce space # with functional knowledge of MS Dynamics modules # Mapping of business requirements with Dynamics CRM & leveraging MVP approach # Understanding of Catalog, Products, Search, SupplyCh ain, Personalization Customer 360, etc. # Understanding of Global and Localization # Evaluation & selection of CRM platform for Marketing, Sales & Service that meets clients# needs # Experience in interacting with business users to discuss the requir ements # Handle Solution definition fitment # Experience working on Agile delivery model # Experience of close working with customer product owners for requirements elicitation and documentation # Ability to create use cases functional specifica tion documents # Ability to review the test cases # Ability to deliver business user trainings # Should have ability to do market research & competitor analysis Tools Expertise - Microsoft Dynamics CRM CX, PowerApps Areas of Expertise - Sales, Servic e, Field Service, Marketing DevOps Tools - Azure Devops, JIRA # Domains (any or more shall be considered as an added advantage) o Retail, Consumer Goods & Manufacturing.

Job Requirements: Mural, Design thinking, Functional specification Document

Job Type

Full Time

Location

BANGALORE

Mandatory Skills

• Mural