Job Description

Discover your future at Citi

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Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

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Analytics & Information Management

AIM is a global community that is driving data driven transformation across Citi in multiple functions with the objective to create actionable intelligence for our business leaders. We are a fast-growing organization working with Citi businesses and functions across the world.

Client Remediation Analytics

The Client Remediation - Data Analyst, accomplishes results through the management of professional team that Integrates subject matter and industry expertise within a defined area. The candidate is expected to contribute to standards around which others will operate and would require to develop in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. The candidate should possess communication and diplomacy skills that are required to guide, influence, and convince others, in particular colleagues in other areas and Regulators. He/She has responsibility for volume, quality, timeliness, and delivery of end results of an area. Involved in short-term planning resource planning. Indirect responsibility of a cross-functional team to identify and validate client population analytics for issues requiring client remediation and remuneration.

Data/Information Mgt Int Analyst

The Data/Information Mgt Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub function/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Job responsibilities:

CRX team manages the analysis of the customer remediation issues across globe, currently in retail consumer bank. The critical areas are work is divided into:

Remediation analysis

: Execution of the comprehensive data remediation approach on Customer issues due to gaps observed in policies and governance, Self-identified, or through IA.

Impact assessment

: Identification of size of the customers and the dollar amount impacted due to these issues.

Issue Management

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Root cause analysis

: Identifying the issues and reasons for the issues by leveraging analytical methods.

Audit Support

: Tracking implementation plans and providing data evidence, artifacts for audit completion

Expertise Required:

Tools and Platforms

Proficient in SAS, SQL, RDBMS, Teradata, Unix Proficient in MS Excel, PowerPoint, and VBA Jira, Bitbucket Mainframes Exposure to Big data, Python

Domain Skills

Good understanding of banking domain and consumer products (Retail Banking, Deposit, Loans, Wealth management, Mortgage, Insurance, etc.) (Preferred)Knowledge of Finance Regulations, Understanding on Retail Business/ Banking Domain

Analytical & Interpersonal Skills

Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler form Data analysis, Data profiling, Data Management skills MIS reporting and generate actionable Business Insights Should have excellent communication and inter-personal skills Good process management skills Ability to work in teams

Soft Skills

Ability to identify, clearly articulate and solve complex business problems and present them to the senior management or partners in a structured and simpler form Should have excellent communication and inter-personal skills Good process/project management skills Mentoring junior members in the team Ability to work well across multiple functional areas Ability to thrive in a dynamic and fast-paced environment Contribute to organizational initiatives in wide ranging areas including competency development, training, organizational building activities etc. Proactive approach in solving problems and eye for details

Educational and Experience:

MBA / Master Degree in Economics / Statistics / Mathematics / Information Technology / Computer Applications / Engineering from a premier institute. BTech / B.E in Information Technology / Information Systems / Computer Applications (Preferred)Post Graduate in - Computer Science, Mathematics, Operations Research, Econometrics, Management Science and related fields Experience of 1 - 3 Years*

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Job Family Group:

Decision Management
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Job Family:

Data/Information Management
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Time Type:

Full time
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Most Relevant Skills

Please see the requirements listed above.
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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.
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