Job Description

Our Outstanding Opportunity

Responsible for analyzing, designing, developing and maintaining end-to-end technical solutions based on the customer specifications and business needs. Responsible for short and long-term profitable business for Ericsson by being part of or working closely with the Core 3 team to translate the customer need and technology opportunities into detailed technical offerings, solutions and proposals. In a Customer Support Role, Solution Architect take ownerships for Support sales and Solution Support for Customers. With the help of team, SA will be working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. Person is encouraged to be experienced in domain to deliver contracted support services of CSR handling, Problem Management, Pre-emptive Support, Security Support and Software Update Handling services

You will

• Handle and resolve Customer issues
• Provide dedicated support
• Deliver results & meet customer expectations
• Handle Software Update Management (SUM)
• Handle Customers and internal Stakeholders from Technical perspective
• Work with diverse team
• Provide technical support to Service delivery Manager in all respect
• Participate and contribute during pre-sales engagement activities
• Understanding of the contractual obligation for support delivery
• Ensure that KPIs are met according to SLA
• Identify the add on sales opportunities

To Be Successful in Role

• Education: BE/B Tech or equivalent
• Min years of experience: 10+ Years
• Experience on working in 4G & 5G Packet Core is must.
• Following applications/functions are considered to be part of Packet Core

• MME/AMF/SMF/PCC
• EPG/Packet Gateway
• SAPC/CCPC/5G Policy Controller

• An outstanding troubleshooting skill is required to solve the customer issues without raising to the next level for competence units
• Should able do tracing and complex logs analysis for Packet Core Nodes (4G & 5G)
• Exposure to any of the following Cloud Core applications/environment is desired
• CCSM/CCDM/CCRC (Sub. Management, Data Management, Resource Function)-OpenStack (CEE), Kubernetes (CCD), IP Routing, IMS
• Deep technical competence should be exhibited when dealing with complex customer issues.
• Should have worked in a Support function earlier
• Good knowledge of 3GPP in 5G Packet Core

TA: Ankita Tripathi
Why Join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What Happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to interviewsupport@ericsson.com
"We are proud to announce at Ericsson India has been named #14 in the country and we have been officially Certified™ in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”
Ericsson Careers: Be part of our global team at Ericsson A career at Ericsson gives you the unique opportunity to create a better future. Find your career opportunities and join us in making the unimaginable possible.