Job Description

Description

Role Purpose:

• This is a strategic and challenging role supporting live commercial markets, factories and Area Headquarters across all SAP templates deployed in Reckitt.
• To provide best in class support to live factories, markets and AHQ across all ERP systems.
• Increase productivity and efficiency within the business.
• Help to deliver business benefits from ERP system.
• Reduce user onboarding process.
• Reduce incidents across ERP landscape.
• Enrich user experience with more effective issue resolution.
• Role involves working alongside Global Process Owners, other functional SAP BPO's and SMEs, Business Analysts, BSG Service Managers and Super Users to enable successful support.
• Support central project teams with functional expertise where necessary.

Scope:

• The scope includes all processes and functions in relevant process/functional area across front/back office teams operating on SAP.
• The role has responsibility across all Reckitt business units.
• The scope of role is all manufacturing, commercial and AHQ business units operating within the relevant process/functional area.

Accountabilities:

• Work with live commercial, manufacturing and AHQ markets in validating requirements.
• Understand legal, fiscal, regulatory changes in live commercial, manufacturing and AHQ markets and define solutions in SAP.
• Deliver continuous improvement changes to live commercial, manufacturing and AHQ markets across all SAP systems in relevant functional area.
• Provide process/functional expertise to all live commercial, manufacturing and AHQ markets in relevant functional area.
• Work with BPO organization to deliver training courses to super users and end users.
• Develop or update global SOP/training documents.
• Support super users for maintaining local SOP/training documents.
• Ensure that the validated state of the system is kept intact with respect to documentation and process.
• Develop KPIs to monitor live commercial, manufacturing and AHQ market's adherence to process.
• Support the commercial, manufacturing and AHQ markets to utilise SAP to drive benefits.

Key Challenges:

• Understand all SAP templates and key differences in processes and functionality in relevant functional area.
• Define and embed global processes across relevant functional area.
• Understand any local processes and how these operate in live commercial, manufacturing and AHQ markets.
• To develop processes and solutions that can match business requirements whilst at the same time delivering standard and consolidated benefits of a global process.
• Understanding scope of deployments and any impacts on processes/functionality for existing live commercial, manufacturing or AHQ markets.
• Developing solutions for live commercial, manufacturing and AHQ markets without disrupting in-flight deployment projects.

Qualification and experience:

• Degree qualified or equivalent business experience.
• Experience of working in a complex, matrix organization with a global scope. FMCG experience desirable but not essential.
• Demonstrable knowledge and understanding of relevant business process area.
• Demonstrable ability to engage and manage different level stakeholders and multicultural audience/s through superior communication and presentation skills.
• Project Mgmt., 6 Sigma qualifications desirable but not essential.
• Extensive knowledge of SAP; either in business process or functional analyst role.
• SAP configuration experience is desirable but not essential.

Equality

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.