Job Description

Hiring Now - SAP Service Management Module Expert
Loocation: Remote or Hybrid for Noida (India)
Position: Fulltime & Contract
Experience: 12+ Years

SAP S/4HANA, the Service functionality (part of SAP S/4HANA Service) is a key component that supports end-to-end service management, particularly for after-sales services, field service, and customer service operations. It is the successor to the classical Customer Service (CS) module from ECC and is part of the SAP Customer Experience (CX) and Service Management solution landscape.

Core Functionalities of S/4HANA Service

1. Service Orders & Confirmations

Create and manage service orders (e.g., for repairs, installations) Record service confirmations (time, parts, expenses).
2. Service Contracts

Define service-level agreements (SLAs) Automate entitlement checks for service orders
3. Service Requests & Cases

Log and manage service inquiries from customers Trigger workflows for case handling and resolution
4. In-House & On-Site Repairs

Manage equipment returns and repairs Integration with logistics and inventory
5. Field Service Management

Schedule and dispatch technicians Mobile access for field staff (via SAP FSM or SAP Service Cloud).
6. Service Billing & Invoicing

Billing integration with condition-based pricing Time and material or fixed-price billing models.
7. Entitlement Management

Check if the customer is entitled to a specific service based on warranties, service contracts, etc.
8. Installed Base Management

Track customer equipment and product installations Manage serial numbers, warranties, and service history.
9. Integration with Finance & Logistics

Real-time postings to finance (CO/SD/FI) Integration with spare parts logistics (MM, SD)
Key Differences vs ECC CS Module

ECC Customer Service (CS) S/4HANA Service

Heavily integrated with SD & PM More modular, part of the Service Line of Business
Tightly coupled transactions Simplified and Fiori-enabled processes
No entitlement framework Built-in Entitlement & SLA management
Less cloud readiness Cloud-ready, integrates with SAP FSM & Service Cloud.

Deployment Options

Embedded S/4HANA Service (core offering) SAP S/4HANA Service Cloud (formerly C4C Service) SAP Field Service Management (FSM) for technician dispatching.
Related Applications (SAP Fiori Apps)

Manage Service Orders (Fiori App ID: F2072) Confirm Service Orders (F2073) Manage Service Contracts (F4852) Service Order Processing Overview (F3032)
Interested candidates, please DM or share your CV on

Keshav Mishra
Sr. Technical Recruiter
+1(254)-279-0015
keshav.mishra@jubilantconsulting.com
www.linkedin.com/in/keshav-mishra-437593221
Jubilant Consulting, Noida, India.

Job Types: Full-time, Permanent, Contractual / Temporary
Contract length: 18 months

Pay: ?4,000,000.00 - ?6,000,000.00 per year

Benefits:

Commuter assistance Internet reimbursement Work from home
Work Location: Remote