Job Description

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About the job SAP QM

Experience of 3-5 years in IT applications. Should have hands on experience in managing QM module independently in any industry and work with customer business teams and project teams effectively. Possessing domain knowledge on the QM processes will be an added advantage. Should be familiar with IDOC processing. Should be a good team player, flexible and deadline oriented Experience in working in Support team with complaint process Technical IT-background; experience in JavaScript will be an advantage Know-how on ITIL service management processes will be an advantage Should be comfortable with Training/WBT content creation

Support Responsibilities :

Request handing on all the support queries from the customers and escalation handling on need basis Consult users on Authorization related topics Support technical team in development process Ensure the KPI's, quality and deliverables are met

Soft skills

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A self-driven candidate who is ready to learn new topics and ready to adapt with the environment as well as project needs

Strong communication skills required; written, verbal, and strong interpersonal skills and able to participate in deployment and hyper-care activities

* Good to have ability to demonstrate as cross functional and ability to work in a collaborative team environment