Job Description

Description
Key responsibilities
Monitor, log, categorize, and prioritize SAP PP incidents raised by business users (tickets, emails, calls).
Perform initial analysis, reproduce issues, identify root cause in PP master data, configuration, or integration with MM, SD, QM, and WM.
Provide timely resolution or workarounds for incidents within agreed SLAs and update tickets with clear technical and functional analysis.
Handle incidents across core PP areas: BOMs, routings, work centers, production versions, MRP, planned orders, process/production orders, capacity planning, confirmations, and settlements.
Support integration issues related to material availability, reservations, goods movements, batch management, and shop-floor execution.
Coordinate with business key users for requirement clarification, testing of fixes, and incident validation in QA/UAT.
Prepare incident analysis reports, KPIs (volume, SLA compliance, recurring issues), and propose preventive actions.
Create and maintain knowledge base articles, SOPs, and FAQs to reduce repeat incidents.
Participate in minor enhancements, change requests, and transport movements related to PP.
Support month-end / year-end production closing activities from an incident-management perspective.
Adhere to organization incident and change management processes.
Required skills
Strong functional knowledge of SAP PP discrete industries, including configuration experience. Mainly Order creation, release & confirmation, Integration with Planning, Good knowledge on Printing of documents, Collective Orders, Major Strategies Used, Knowledge on Information system of Orders, Handled Different types of Subcontracting, Demand Management, Material Requirement planning, MRP Basics, MRP Results, EDI /IDOC integration, Exposure to QM, PM integration topics is added advantage, Exposure to MES system is added advantage, Archiving knowledge of Order is added advantage
Good understanding of integration with MM, SD, QM, WM/EWM, and CO from an incident-resolution point of view.
Experience in production scenarios such as MTS/MTO, subcontracting, rework, reprocessing, and variant configuration (nice to have).
Hands-on experience with ticketing tools (e.g., ServiceNow, Remedy) and SLA-driven support.
Behavioural Skills:
Excellent communication skills both verbal and written with the ability to tailor communication to the intended audience (excellent English is a must)
Team player and networking (colleagues as well as external partners)
Business Customer centric and capacity to deliver high level of service

Skills Required