Job Description

Title: SAP MOCC lead consultant
Location: Pune
Exp: 6+ yrs
:

• Must have experience in SAP Business Suite - SAP Basis, Solution Manager, Focused RUN,

ERP and CRM

• Technically fluent in Operating System (Unix/Windows/Linux), Database (SAP HANA, SAP

ASE, Oracle/DB2/SQL Server/MaxDB) administration

• Must have exp on

o Basis production support activities
o System monitoring, Performance optimization and troubleshooting
o Client administration
o System installation, system copies, system refreshes, SAP Support pack
application, Security patches Kernel upgrades
o Databases patches and Upgrades, SAP Version upgrades
o SAP Solution Manager Administration

• Experience working on multiple support projects
• Experience on ABAP stack as well as JAVA
• Experience in SAP HANA Operations, Administration and performance tuning for SAP

applications ERP/BW on HANA, BW4HANA, S4HANA

• E-2-E analysis, troubleshooting and reporting expertise on SAP application performance

KPIs, memory, CPU, IO bottlenecks

• Well versed with HANA performance tuning strategiesspecific to (SAP) Applications and

best practices for table partitions for ABAP based systems

• SAP System Assessment: Analysis of errors and performance loss in the SAP system, the

database, and the operating system

• Knowledge/Experience with User Management

Mandatory Execution Skills(to handle critical tasks)

• Must have handled a team of 7 to 10 L1 & L2 consultants
• The lead will be responsible for developing efficient work methods, and collaborating with

junior consultants to increase productivity

• Understanding on the ITIL framework
• Knowledge on Incident Management and Change Management is must.
• Creating and regularly maintaining the weekly and monthly shift rosters for ongoing

projects

• Manage change management processes within SAP Landscape and SAP Infrastructure

according to agreed procedures

• Provide training and direction to other operational support teams.
• Maintain documentation on system configurations, maintenance processes and schedules.
• Monitor performance as it relates to SAP infrastructure and enterprise architecture

components, applications and databases.

• Perform release and patch activities and participate in overall upgrade improvements to

systems and hardware.

• Ensure adherence to regulatory and compliance requirements within SAP Systems

Infrastructure and Architecture.

• Participate in supervising the 24x7 support on rotational basis to ensure operations of

these critical systems for different customers.

• Support IT audit activities, analyze results and provide remediation which results in

improved compliance to standards and controls for all internal and external regulatory
requirements.
Desired Experience

• 6 to 8 years relevant experience working as a SAP basis lead in medium / large firm
• Good communication skills, ability to interact with global customer POC and able to

articulate himself/herself

• Team player, good attitude to work with fellow workers
• Should have knowledge on project management basics and agile methodology
• Self-starter, with learning attitude
• Ability to prioritize tasks, work independently with minimum supervision.

Personal Skills

• Capable of working flexible hours under aggressive deadlines
• Ability to collaborate with other team members working from other locations.
• Proficient understanding of SAP technologies and applications.
• Self-starter with ability to acquire new skills in self-learning mode
• Strong verbal and written communication skills, strong interpersonal, leadership, and team[1]building skills with the ability to interact effectively within all levels across the organization.
• Ability to handle multiple priorities, communicate task status clearly and meet deadlines

with minimal supervision.
Education

• Graduate in Engineering / Computer science / Information system