Job Description

Location :

Bangalore

Posted On:

08-12-2025

Experience :

4-5 Yrs

Last date :

30-12-2025

Skills :

4?5 years' experience in SAP SD/MM support, preferably in a manufacturing plant or similar environment. ? Excellent verbal and written communication skills, with the ability to explain IT concepts to non-technical users and document issues effectively.

JOB DESCRIPTION

?Key Responsibilities:


? Serve as the first point of contact for SAP SD/MM issues raised by plant users, including basic integration process steps.
? Recognize and report incidents affecting integration with other SAP modules (such as FI, PP, WM) or external systems.
? Collaborate with the SAP Center of Excellence (COE) team and external partners to ensure timely escalation and proper routing of complex tickets.
? Log, categorize, and escalate issues that require higher-level troubleshooting?including integration, configuration, or customization problems?to the SAP COE/partner support as per defined protocols.
? Maintain clear records of incidents and their status in collaboration with COE/partner teams.
? Participate in regular check-ins or ticket reviews with COE/partners to help track and resolve recurring issues effectively.
? Investigate and resolve functional and integration issues between SD, MM, and other SAP modules and external systems; escalate highly complex or systemic issues to the SAP COE team/partners.
? Proactively collaborate with the SAP COE Team and implementation/support partners to address technical configuration, batch processing, system integration, or data synchronization problems.
? Contribute to projects, testing cycles, or upgrades in consultation with the SAP COE/partners, ensuring new releases and interface changes are robust for manufacturing needs.
? Maintain joint documentation of recurring and resolved tickets, coordinating knowledge sharing between plant support and COE teams.
? Deliver feedback from plant operations to COE/partner teams for continuous process improvement, and participate in end-user training and change management initiatives led by COE/partners.
? Monitor the effectiveness of issue resolution and service delivery for integration, reporting any systemic or cross-application challenges to COE/partner leadership.

? Proven teamwork skills and proactive communication with centralized SAP support teams (COE) and third-party partners, with a focus on collaboration, feedback sharing, and continuous improvement.
? 4?5 years' experience in SAP SD/MM support, preferably in a manufacturing plant or similar environment.
? Excellent verbal and written communication skills, with the ability to explain IT concepts to non-technical users and document issues effectively.