Key Responsibilities:
Act as the first point of contact for SAP MM-related queries and incidents.
Monitor and resolve tickets in the support queue within defined SLAs.
Troubleshoot issues related to Purchase Requisitions (PR), Purchase Orders (PO), Goods Receipts (GR), Invoices, and Inventory Management.
Coordinate with L2/L3 support teams for issue escalation and resolution.
Assist users with master data maintenance (material master, vendor master, etc.).
Support procurement and inventory processes in SAP MM.
Prepare and maintain documentation for recurring issues and resolutions.
Conduct user training and knowledge-sharing sessions when required.
Work closely with business users and functional teams to ensure seamless operations.
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