Job Description

The Role
Team & Stakeholder Management

• Lead, coach, and develop a team of SAP Master Data Analysts responsible for day-to-day data operations.
• Oversee the external Application Maintenance Support (AMS) partner team, ensuring performance, compliance, and effective knowledge transfer.
• Serve as the first point of contact for business functions and global stakeholders (including Product Managers, Division VPs, and Function Heads) for any master data-related topics.

Service Delivery & Governance

• Ensure timely and accurate processing of master data requests in line with defined SLAs and ITSM processes.
• Maintain end-to-end data lifecycle processes including:

• Customer, Vendor, Material, and Employee master data
• Pricing, Holds, Internet Sales, and Reporting

• Act as the escalation point for complex or high-priority issues.

Process Improvement & Quality Assurance

• Drive standardization and process optimization for MDM across regions and functions.
• Collaborate with Data Governance and Data Quality teams to enforce data standards, validations, and controls.
• Continuously analyze performance metrics to identify areas of improvement in turnaround time, data accuracy, and service quality.

Project Support & Strategic Initiatives

• Represent MDM in cross-functional or global projects (e.g., digital transformation, platform changes, data quality system rollouts).
• Contribute to and lead automation and process improvement initiatives, including potential RPA/Winshuttle integrations.

Documentation & Training

• Ensure comprehensive and up-to-date documentation of processes and knowledge base materials
• Provide/Co-ordinate internal training to new team members.

To succeed, you will need
Bachelor's or Master's degree in IT, or equivalent.
Overall minimum 6 Years of IT experience with minimum 4 years of SAP Master Data Management experience, including hands-on and leadership exposure.
Proven experience managing cross-functional teams and external service providers.
Experience working in a global environment with distributed teams and time zones.
Experience leading and mentoring Master Data Management (MDM) team membe
IT Skills:
Strong knowledge of SAP ECC (VTSAP and LeySAP) across core modules: MM, SD, FI, and integration points.
Good understanding of SAP master data structure, lifecycle, and interdependencies.
Familiarity with ITSM tools (ServiceNow, Jira, etc.) and service delivery practices.
Working knowledge of automation tools like Winshuttle, RPA, and basic scripting.
Advanced level of Microsoft Office (Power Point, Excel/Word/Outlook)
Other Skills:

• Advance experience with all SAP Modules related to Material Master, Customer Master, Vendor Master & others.
• Excellent understanding of the structure of data used in SAP reference data as well as awareness of the effect's changes may have.
• Excellent analytical skills with the ability to name problems, trends, develop solutions and implement a course of action.
• Excellent organizational, communication and interpersonal skills
• Strong interpersonal and stakeholder engagement skills at all levels (including VPs and senior business leaders).
• Excellent communication, documentation, and problem-solving abilities.
• High attention to detail, data quality awareness, and process orientation
• Self-motivated, accountable, and capable of driving results in a complex matrix environment

Your role
As a IT Team Leader/Expert [delet not used Title], you'll drive innovation and ensure the seamless operation of our IT infrastructure. Reporting to the General Manager, you'll shape our technology landscape, oversee critical systems, and lead impactful projects. This role offers the chance to work with cutting-edge technologies, mentor a talented team, and tackle complex challenges.
You will

• Analyze, develop, and administer IT systems software, hardware, and databases.
• Manage data and voice networks.
• Oversee data processing operations.
• Provide end user technology and software support.
• Conduct cost/benefit analyses for proposed IT projects.
• Manage and lead large projects.
• Coach, review, and delegate work within your project team.

To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• You have X - X years of experience, working as a XY
• describe non-negotiable skill
• describe non-negotiable skill
• describe preferred skill
• describe preferred skill

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location
Option 1: On-Site
This role requires you to work on-site at our office in PUNE, India (IN). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Option 2: Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our (insert organization here) in PUNE, India (IN).
Option 3: Remote
This role is fully remote, enabling you to work from anywhere in the world. We value results over location and provide the tools and support you need to succeed from any location.
Contact information
Talent Acquisition Team: Rajashree Santosh Zende
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.