Job Description

Responsibilities :

• Implement and support SAP FSM solutions across full lifecycle projects.
• Configure, customize, and test FSM scenarios as per client requirements.
• Identify gaps, issues, and propose workarounds; prepare RICEFW documents, functional/technical designs, and test cases.
• Conduct workshops, demos, and presentations for clients.
• Perform SAP FSM system setup and administration tasks.
• Configure FSM functionalities including Resource Planner, Scheduling, Dispatching, Service Fulfillment, Time & Material Journal approval, Smart Forms, and Business Rules.
• Manage Crowd Service and foundational services like Auto Scheduling policies.
• Integrate SAP FSM with ERP systems using SAP FSM Connector and SAP CPI, design groovy scripts for CPI.
• Develop custom reports using Jaspersoft and handle custom developments and data replication.
• Support project phases: Requirement Gathering, Business Process Design, Configuration, Testing, Cutover, Training, Hypercare, and Enhancements.

Additional Responsibilities :

• Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data
• Awareness of latest technologies and trends
• Logical thinking and problem-solving skills along with an ability to collaborate
• Ability to assess the current processes, identify improvement areas and suggest the technology solutions
• One or two industry domain knowledge

Location of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us.
We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Kolkata, Coimbatore, Jaipur.
While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible.
Technical and Professional Requirements :

• Minimum 5-13 years of SAP FSM implementation experience with at least 2 full lifecycle projects.
• Proficiency in SAP FSM configuration, customization, and integration.
• Exposure to SAP CPI, groovy scripting, and Jaspersoft reporting.
• Knowledge of SAP CRM/C4C Service module and SAP S/4 HANA Service/Customer Service modules preferred.
• Familiarity with SSAM (SAP Service and Asset Manager) is an advantage.
• SAP FSM certification is desirable.

Preferred Skills :
Technology->Package->Field Force Management->Field service management
Educational Requirements :
Bachelor of Engineering
Service Line :
Enterprise Package Application Services

Skills Required