Job Description

Job Title: SAP FI L1 Consultant
Location : Ahmedabad(WFO)
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Position Overview: We are seeking a skilled SAP FI L1 Support Consultant with a strong understanding of business processes to join our team. The ideal candidate will be responsible for incident management and providing basic Level 1 (L1) support for SAP FI (Financial Accounting) modules. This role requires a solid understanding of SAP FI functionalities, excellent communication skills, and the ability to collaborate with cross-functional teams.
Responsibilities: * Incident Management:

• Receive, analyze, and resolve Level 1 incidents related to SAP FI within defined SLA.
• Log and track incidents using the designated ticketing system.
• Collaborate with cross-functional teams to identify and implement timely solutions.
• Basic L1 Support:

• Provide first-line support for SAP FI end-users.
• Assist users in navigating the SAP system and address basic functional queries.
• Escalate issues to higher support levels when necessary.
• Business Process Understanding:

• Develop a deep understanding of the organization's financial business processes related to SAP FI.
• Collaborate with business users to gather requirements and translate them into SAP FI solutions.
• Documentation:

• Create and maintain documentation for incident resolutions, standard operating procedures, and user guides.
• Ensure documentation is up-to-date and accessible for the support team.
• Continuous Improvement:

• Identify opportunities for process improvement and efficiency gains in SAP FI support activities.
• Propose and implement enhancements to optimize system performance.
• Communication:

• Effectively communicate with end-users and other support teams to provide updates on incident resolution status.
• Collaborate with stakeholders to understand their needs and convey technical information in a user-friendly manner.

• Bachelor's degree in information technology, Business, or a related field.
• Proven experience in SAP FI support with a focus on Level 1 incident management.
• Strong understanding of SAP FI functionalities and integration with other SAP modules.
• Excellent problem-solving and analytical skills.
• Effective communication skills, both written and verbal.
• Ability to work collaboratively in a team and independently when required.
• Basic knowledge of SAP ABAP and debugging is a plus.
• SAP certification in FI is preferred.