Job Description

Responsibilities :

• Handle end-to-end SAP CRM-ISU implementation and support activities independently.
• Lead requirement gathering, business discussions, and process design with clients.
• Manage key Utility processes like Move-in/Move-out, Disconnection/Reconnection, Contract & Order Management, Customer Service, Front Office & MDT.
• Prepare high-quality Functional Specifications, Process Documents, and design deliverables.
• Troubleshoot issues effectively using strong debugging, analysis, and root-cause methods.
• Coordinate with cross-functional teams (FICA, Billing, DM, IDEX, etc.) for seamless integration.
• Act as a client-facing lead, ensuring timely delivery, clear communication, and stakeholder alignment.

Additional Responsibilities :
Location of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us.
We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Kolkata, Coimbatore, Jaipur, Hubli, Vizag.
While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible.
Technical and Professional Requirements :

• Minimum 5+ years of experience in the SAP CRM-ISU landscape, covering both implementation and support.
• Strong domain understanding of Electricity, Gas, and Water Utility industries.
• Expertise in CRM-ISU processes: Move in/Out, Recon/Discon, Orders, Contracts, Customer Service, MDT.
• Hands-on in IC WebClient, Navigation Bar Profiles, Business Role creation, and Number Range configuration.
• Knowledge of CRM Middleware, BDocs, replication, MDT Product setup, and BRF+ configuration.
• Familiarity with major CRM and ISU tables, plus ability to draft detailed FS and business documents.
• Understanding of integration with SAP & Non-SAP systems including FICA, Billing, Device Management, IDEX, etc.

Preferred Skills :
Technology->SAP ISU Billing->SAP IS- Utilities
Educational Requirements :
Bachelor of Engineering
Service Line :
Enterprise Package Application Services

Skills Required