Job Description

As a Client Delivery Manager,

you are responsible for building a solid customer relationship, driving the end to end customer engagement including commercial responsibility, managing operational governance incl.

problem and escalation management, oversee maintenance project delivery, financial plan, and milestones

. Together with your technical counterpart, you own the customer landscape and act as an ambassador by translating customer needs to our internal technical and operational teams and by explaining technical details to a non technical audience with our client

Excellent written, verbal communication and presentation skills to effectively communicate (and escalate) projects plans, governance information and technical issues

Strongly focused on quality, customer success and driven by results

Ability to work effectively in international and virtual teams

Expert in industry and standards and methodologies for operations (e.g., ITIL, CCoE, ITSM, TCO and E2E Operations / Run SAP, ALM)

Experience in cloud technologies and hybrid landscapes (both technical and architectural), HANA, and/or SAP Basis administration

> 8 years of relevant experience

Job Type: Full-time

Pay: ?3,523,446.01 - ?4,082,755.68 per year

Work Location: In person